Position Title

Senior Payables Product Manager

Location

Troy/5151 Corporate Drive/112014

Job Summary

As a Senior Product Manager for Payables within Treasury Management, you will work closely with Sales, Product, and Technology to refine, partner, or develop a payables platform which will connect with our online platform solution, capable of integrating with multiple vendors to provide a cohesive billing and analysis experience for treasury management solutions. You will report to the Corporate Product Solutions - Lead for Payables.
Hiring Locations: Troy MI, NYC and surround

Job Responsibilities:

• Strategic Planning:
  Partners with supervisor to create a strategic plan for assigned solution. Actively collaborates in the development, implementation and roll-out for new business products and product enhancements, including pricing, agreements, implementation documents, and standards

• Vendor Partnership: 
  Monitors and manages vendor relationships associated with Merchant service solutions, ensuring that relationships are created and maintained, taking appropriate action to ensure goals are achieved, while taking corrective actions with vendors if goals are not being achieved, up to and including escalation to your assigned team lead.

• Operational:
  • Effectively interfaces with appropriate business lines to ensure there is appropriate technical support and resources for new or enhanced product/services delivered to the Sales Teams. Applies sales cycle knowledge including sales planning, sales approach, and providing solutions to business customers of all sizes.
  • Actively manages new product development, from conceptualization to delivery by way of business case (if new product or feature), and effective collaboration with internal parties (Risk, Legal, Compliance and Product).
  • Refines operational duties through solution expertise to identify systems issues and the ability to triage and resolve those issues to ensure excellence in customer service.
  • Documents Processes and procedures associated with the Merchant solution, in partnership with Risk Management, Legal, Compliance and product team.
  • Develops the process for measuring trends and patterns relative to product/services, competitive patterns, market share, and market perception and image.

• Governance:
  Participates in audits and other special projects.

Required Qualifications:

• Education level required: Undergraduate Degree (4 years or equivalent) (Business, Accounting, Finance, or Data Science/Analytics)
• Minimum experience required: 8 Years treasury management experience with Commercial Merchant Services and Credit Card acceptance expertise at the client level.
• Minimum of 5 years of banking experience which includes experience leading treasury management sales and customer service teams.
• Direct involvement and/or Voice with Receivables Networks, such as: AFP, S&P Global Reporting, VISA/Mastercard, Experience and expertise in Core DDA and client-side ERP and accounting systems.
• Extensive experience in cSuite level Client Calling.
• Certified Treasury Professional CTP and/or Accredited ACH Professional (AAP) preferred

Job Competencies:

• Expertise related to business cash flows, accounting processes and financial optimization
• Expertise in value propositions related to treasury management applications within a corporate treasury environment
• Expertise of both business and banking regulations such as UCC, Reg CC, Reg E and regulatory guidance/oversight
• Excellent interpersonal, verbal, and written communication skills
• Ability to foster internal and external collaborative partnerships that deliver value for customers, partners and the organization
• Demonstrates continued growth of knowledge on understanding of treasury management products and services.
• Developing sales/negotiation aptitude and the ability to tactfully communicate at a senior executive level.
• Ability to mobilize internal networks and resources to resolve a service challenge or develop a solution.
• Detailed wholesale receivables/payables solutions expertise.