Position Title Teller Location Washtenaw Ave (Ann Arbor, MI) Job Summary Responsible for interacting with customers and providing exceptional service by greeting them as they enter one of our branches, and by processing financial transactions in an accurate, efficient, and friendly manner while maintaining operational standards. This position requires professional conversations with customers to identify their needs for additional services and by introducing them to a banker. Job Responsibilities: Greet customers and ask questions to determine their needs. Welcome and establish relationships by getting to know every customer in order to provide an outstanding customer experience. Process financial transactions (cash and non-cash bank transactions, balance inquiries, cashier's checks, money orders, cash advances with credit cards, etc.) in an accurate and efficient manner in accordance with operational and regulatory guidelines. Assist with customer questions and/or issues relating to their accounts. Meet and exceed Teller referral expectations by acquiring and maintaining knowledge of bank products and financial services. Educate customers on bank products and financial services and make referrals to a banker when a potential opportunity has been identified. This may include participation in 'Call Nights'. Maintain operational standards including balancing cash drawers at the end of each shift, processing CTR reports and transactions, and opening and closing procedures of the branch. May also include ATM and vault balancing. Acquire and maintain up-to-date knowledge of applicable policies, procedures, guidelines and bank operating systems. Ensure compliance with applicable federal, state and local laws and regulations. Complete all required compliance training. Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies. Job Requirements: High School Diploma/GED. 6 months cash handling experience. 6 months customer service experience. 6 months successful sales experience where defined referral goals and accountabilities were routinely met or exceeded preferred Demonstrated computer proficiency Strong listening, verbal and written communication skills Demonstrated ability to work well in a team environment Demonstrated ability to follow company policies, guidelines and procedures Strong attention to detail and ability to multi-task Demonstrated ability to maintain confidentiality using tact and diplomacy Maintain professional dress attire and demeanor Ability and willingness to work branch hours, including weekends and some evenings The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting. Who We Are New York Community Bancorp, Inc. is the parent company of Flagstar Bank, N.A., one of the largest regional banks in the country. The Company is headquartered in Hicksville, New York with regional headquarters in Troy, Michigan. Proforma, at September 30, 2022, the Company had $88.4 billion of assets, $66.0 billion of loans, deposits of $58.3 billion, and total stockholders’ equity of $9.3 billion. Flagstar Bank, N.A. operates 395 branches across nine states, including strong footholds in the Northeast and Midwest and exposure to high growth markets in the Southeast and West Coast. Through its Flagstar Mortgage division, the Company operates nationally through 81 retail home lending offices and a wholesale network of approximately 3,000 third-party mortgage originators. Our History New York Community Bancorp, Inc., through its subsidiary bank, Flagstar Bank, N.A., has deep roots in two major markets; the Northeast, specifically, New York City and in Michigan. The Company was founded in 1859 as the Queens County Savings Bank, and was the first savings bank chartered by the state of New York in the New York City Borough of Queens. The Company went public in 1993 and has grown organically and through a series of accretive mergers and acquisitions, culminating in its recent acquisition of Flagstar Bancorp, Inc., which closed on December 1, 2022. Flagstar Bank’s origins date back to 1987 in Bloomfield Hills, Michigan when it was known as First Security Savings Bank. It was chartered as a federal savings bank in 1987 and adopted the Flagstar name in 1996, reflecting a series of acquisitions of its own. Flagstar has a retail presence in four Mid-western states and in California, while its mortgage division conducts business nationally. What We Do New York Community Bancorp, Inc. has market-leading positions in several national businesses, including multi-family lending, mortgage origination and servicing, and warehouse lending. The Company is the second-largest multi-family portfolio lender in the country and the leading multi-family portfolio lender in the New York City market area, where it specializes in rent-regulated, non-luxury apartment buildings. Flagstar Mortgage is the 7th largest bank originator of residential mortgages for the 12-months ending September 30, 2022, while we are the industry’s 5th largest sub-servicer of mortgage loans nationwide, servicing 1.4 million accounts with $360 billion in unpaid principal balances. Additionally, the Company is the 2nd largest mortgage warehouse lender nationally based on total commitments. For more information: flagstar.com/eeoc Member FDIC/Equal Housing Lender