What We NeedFLEETCOR is currently looking to hire a Client Services Specialist within our ALE Solutions division. This position falls under our Lodging line of business and is located in St. Charles, IL. In this role, you will be the “First Impression” of ALE. As a Client Services Specialist, you will be committed to providing exceptional customer care by answering incoming calls quickly and professionally. You will report directly to the Client Services Manager and regularly collaborate with Insurance Adjusters and Policy HoldersRole ResponsibilitiesThe responsibilities of the role will include:Answering high volume incoming calls with professionalism and compassion in 1-2 ringsSupporting continuity among work teams by documenting and directing calls from other departmentsGreeting visitors and directing them appropriatelyReceiving and distributing all incoming mail and deliveries to the appropriate departmentsCommunicating with Insurance Adjusters and Policy Holders on extensions, new claims and responding to emails involving a call backNavigating Task Manager with proficiencyMaintaining all front office fax machines and printers with paper/toner at the end of the daySorting e-faxes, and e-file paperwork for the hotel departmentAssisting other departments with special projectsAssisting new hires on department procedures and practices Ability to work various weekends and holidays and overtime as neededMaintaining regular and consistent attendancePerforming other duties and projects as assignedQualifications & SkillsHigh school diploma or equivalent preferred Two plus years of related job experience preferredComputer proficiency in Microsoft Office Excel, Word, and OutlookACT program experience a plusExcellent verbal & written communication skills, be very organized, have strong problem-solving skills, ability to multi task, and be a team playerAttention to detail and accuracy are critical skills for this positionExhibit strong business acumen and sound judgementAble to establish and maintain healthy working relationships among team members in the course of workAbility to assist coworkers with escalated tasksBenefits & PerksMedical, Dental & Vision benefits available the 1st month after hireAutomatic enrollment into our 401k plan (subject to eligibility requirements)Virtual fitness classes offered company-wideRobust PTO offerings including: major holidays, vacation, sick, personal, & volunteer timeEmployee discounts with major providers (i.e. wireless, gym, car rental, etc.)Philanthropic support with both local and national organizationsFun culture with company-wide contests and prizesOur Company & PurposeFLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before. We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;Empowering our people to share their experiences and ideas through open forums and individual conversations; andValuing each person’s unique perspectives and individual contributions.Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.com or following FLEETCOR on LinkedIn. Equal Opportunity/Affirmative Action EmployerFLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency#LI-KW#LI-Hybrid#IND-SS