** Sales Support Specialist**

Sales **We help the world run better**

As a Sales Support Specialist, you are an integral part of the SAP North America Cloud Sales Team. Your role is to provide guidance to Account Executives when issues arise in Quoting, Contracting, and Booking phases of deal cycles. This is a highly visible position and is perfect for someone interested in Sales or Sales Operations.

**Responsibilities:**

* Triage and guide Account Executives to and through global and regional support offerings to resolve Quoting, Contracting, and Booking roadblocks

* Drive consistent resolution and escalation paths

* Partner with aligned Account Executives to proactively eliminate potential deal operational challenges

* Track all issues and feeds to regional Continuous Improvement Program to address systematic and repeated challenges

**Required Skills, Education & Experience:**

* Bachelors degree required

* Minimum of 1 - 2 years of working experience

* Action-oriented individual who thrives in intense working situations with tight deadlines and accustomed to very high-quality standards

* Exceptional interpersonal and communication skills (both written and spoken); able to give and command respect; strong team player

* A very high-trust individual who works well in cross-functional and matrixed environments

* Strong desire to understand how to operate business requirements in a complex environment

* Very strong interpersonal and negotiation skills. The ideal candidate must be an excellent communicator with strong empathy and the ability to motivate and influence individuals beyond his/her direct field of control. This requires strong facilitation and consulting skills, and the ability to stay neutral and calm in challenging circumstances

* Strong organizational and project management skills to keep track and follow up on a lot of different threads simultaneously

* Experience with Harmony and CRM tool and experience with SAP systems is a plus but not required

* Expected Travel - minimal

**We build breakthroughs together**

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

**We win with inclusion**

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

**EOE AA M/F/Vet/Disability:**

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

COVID-19 Considerations?

We value the safety of each member of our community because we know were all in this together. In many locations, which may change over time, weve implemented a virtual hiring process and continue to interview candidates by video or phone.?

SAP prioritizes employees returning to work in the office, if that makes sense for their team. All U.S. employees must be vaccinated to enter SAP offices or attend SAP events at this time. Therefore, we expect all candidates to be fully vaccinated or to be approved by SAP for a legally permitted exemption prior to commencing work at SAP.

Requisition ID: 331337 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - USA

**Nearest Major Market:** San Jose

**Nearest Secondary Market:** Palo Alto

**Job Segment:** Sales Support, ERP, Consulting, SAP, Sales, Technology

**Driven by innovation.**

SAP has continuously evolved to become a market leader in end-to-end enterprise application software, database, analytics, intelligent technologies, and experience management. Our customers are solving the worlds hardest problems. As a cloud company we are future-proofing our customers business and building systems that provide a foundation for growth and innovation. Our vision of the future of enterprise IT is simple software must be hyper-personalized, modular in nature, and support outcome-based business models.

** Sales Support Specialist**

Requisition ID 331337 Posted Date Feb 25, 2022 Work Area Sales Career Status Professional Employment Type Regular Full Time Expected Travel 0 - 10% Location Palo Alto, CA, US, 94304

Send me alerts every days Provider Description Enabled SAP as service provider

* "route" is used for session stickiness

* "careerSiteCompanyId" is used to send the request to the correct data center

* "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor

* "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Provider Description Enabled YouTube

Provider Description Enabled LinkedIn

AddThis