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As a Principal Data Analyst focused on the customer experience, reporting to our Head of Analytics, you will be the champion for our customers - helping identify issues that our customers face, as well as ways to make the good customer experiences even better. To that end, you will partner with stakeholders across Product, Customer Support (CS), and Strategy to eliminate instances of customer pain and build towards an exceptional overall experience for users. You will help define the right metrics and goals around “high pain” experiences, while creating robust tracking and monitoring around those KPIs. Further, you will combine customer behavior and feedback with your analytical skills to identify key opportunities to improve the customer experience. Ultimately, You will be the analytical bridge between our Product and CS groups, helping connect the dots between two critical areas of Flex.
The national pay range for this role is $170,000-$186,000 in base salary. Individual compensation will be commensurate with the candidate's experience aligned with Flex's internal leveling guidelines and benchmarks.
This is a hybrid role based in New York City (3x/week in office). Our office is located in Union Square.
Full Time
Retail
$108k-139k (estimate)
07/25/2024
09/24/2024
flexfits.com
VENICE, CA
25 - 50
2015
Private
LAUREN SCHULTE
$5M - $10M
Retail
Flex is a designer, manufacturer, marketer and supplier of menstrual products for women.