2 Service Support Training Supervisor Jobs in Charlotte, NC
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Service Support Training Supervisor
$72k-90k (estimate)
Full Time | Business Services
2 Weeks Ago
Flexential is Hiring a Service Support Training Supervisor Near Charlotte, NC
Job Description:The training supervisor is passionate about helping people learn and grow. The training supervisor is a problem solver who can design and execute solutions that provide lasting benefit to the customers, employees & culture of Flexential service support team. The incumbent will partner with leaders and subject matter experts to design, develop, deliver and evaluate blended and online learning solutions.
Key Responsibilities And Essential Job Functions
This position has the following safety hazards☐ Chemical☐ Electrical☐ Ergonomics☐ Mechanical lift☐ Noise☐ Temperature Extremes☐ Trip/Fall☐ Driving (must possess valid driver’s license and insurance)☐ Other:_________________
Key Responsibilities And Essential Job Functions
- Identify training needs within the service support organization
- Create and execute learning strategies and programs
- Design, deliver, evaluate, and maintain blended and online learning solutions
- Develop and maintain career matrices for service support leadership
- Collaborate with subject matter experts across all areas of the business
- Work with other Flexential learning professionals to leverage best practices and information sharing
- Consults with business leaders and subject matter experts (SMEs) to conduct task analysis and recommend solutions.
- Elevates risks and proposes mitigation strategies to meet timelines
- Continually look for opportunities to improve training quality through various training initiatives and processes
- Be the voice of the learner, ensuring that their needs are at the forefront of our development efforts.
- Manage multiple curricula development projects simultaneously
- Use data to effectively evaluate behavioral and business impact of training programs
- Communicate team objectives, progress of goals, new processes and procedures.
- Create and manage team schedules
- Work with talent Acquisition to onboard new hires
- Monitor and document team and individual performance, employee punctuality, goals, professionalism, policy and procedures are followed
- Document disciplinary issues and coach employee
- Minimum of three years’ experience designing, delivering and evaluating learning programs
- Demonstrated problem solving through collaboration and resourcefulness
- Excellent communication and negotiation skills
- Knowledge of the data center industry
- Current knowledge of effective learning and development methods including ADDIE
- Proficient in MS Office
- BS/BA in Education, Business, Psychology or a related field of study; or equivalent work experience
- Experience working in a data center environment
- Proficiency with learning development software (Articulate 360’s Rise and Storyline packages, Camtasia, and/or similar applications)
- Experience supporting the Workday Learning platform
- Requires use computer and keyboard usage
- Require extended periods of sitting or standing
- Requires heavy usage of phone
- Hourly pay ranger for this position is estimated to be ($77,175.00- $90,487.50). However, the actual pay range depends on each candidate’s experience, location, and qualifications.
- Medical, Telehealth, Dental and Vision
- 401(k)
- Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)
- Life and AD&D
- Short Term and Long-Term disability
- Flex Paid Time Off (PTO)
- Leave of Absence
- Employee Assistance Program
- Wellness Program
- Rewards and Recognition Program Benefits are subject to change at the Company’s discretion.
This position has the following safety hazards☐ Chemical☐ Electrical☐ Ergonomics☐ Mechanical lift☐ Noise☐ Temperature Extremes☐ Trip/Fall☐ Driving (must possess valid driver’s license and insurance)☐ Other:_________________
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$72k-90k (estimate)
POST DATE
06/06/2024
EXPIRATION DATE
07/03/2024
WEBSITE
kaocareers.com
HEADQUARTERS
FAIRFIELD, OH
SIZE
1,000 - 3,000
FOUNDED
1971
CEO
ERNEST LEFFLER
REVENUE
$200M - $500M
INDUSTRY
Business Services
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