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Overview:
Makes outbound lead, follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
Handles inbound sales lead calls to convert calls into sales.
Overcomes technical and business objections of prospective customers.
Provides product demos to qualified customers on request.
Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
Tracks stock levels.
Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules.
Coordinates customer training.
Builds and maintains customer relationships.
Enters new customer data and other sales data for current customers into computer database.
Works with outside sales representatives to keep account activities and literature up to date.
Investigates and resolves customer problems with deliveries.
Supervisory Responsibilities This job has no supervisory responsibilities.
Competencies To perform the job successfully, an individual should demonstrate the following competencies:
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Reads production schedule, customer order, work order, shipping order, or requisition to determine items to be moved, gathered, or distributed.
Conveys materials and items from receiving or production areas to storage or to other designated areas.
Sorts and places materials or items on racks, shelves, or in bins according to predetermined sequence such as size, type, style, color, or product code.
Fills requisitions, work orders, or requests for materials, tools, or other stock items and distributes items to production workers or assembly line.
Assembles customer orders from stock and places orders on pallets or shelves, or conveys orders to packing station or shipping department.
Marks materials with identifying information.
Opens bales, crates, and other containers.
Records amounts of materials or items received or distributed.
Weighs or counts items for distribution within plant to ensure conformance to company standards.
Arranges stock parts in specified sequence for assembly by other workers.
Uses computer to enter records.
Compiles worksheets or tickets from customer specifications.
Completes requisition forms to order supplies from other plant departments.
Prepares parcels for mailing.
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Language:
Shift availability:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Full Time
$34k-41k (estimate)
06/24/2024
08/23/2024
flexforcepros.com
Mobile, AL
<25
The following is the career advancement route for Warehouse Associate/Customer Service positions, which can be used as a reference in future career path planning. As a Warehouse Associate/Customer Service, it can be promoted into senior positions as a Chat Support Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Warehouse Associate/Customer Service. You can explore the career advancement for a Warehouse Associate/Customer Service below and select your interested title to get hiring information.