The opportunity: 

As a WMS Manager, you will be responsible for the implementation, maintenance, and optimization of our warehouse management system. Additionally, you will provide IT support, including managing printers, scanners, system configurations, and asset tracking, to ensure seamless operations within our fulfillment center environment.

You will:

• Assess and prioritize incidents within the Warehouse Management System (WMS) based on their impact on day-to-day operations and Implement effective triage processes
• Monitor and maintain the health and stability of the WMS, including regular system updates and troubleshooting.
• Provide ongoing user support and training to warehouse personnel on WMS functionalities and best practices.
• Develop and maintain accurate data within the WMS, including product information, inventory levels, and order details.
• Conduct data analysis to identify trends, patterns, and potential bottlenecks within the fulfillment center operations.
• Identify opportunities to enhance operational efficiency and streamline workflows through WMS optimizations.

You should have:

• Bachelor's degree in supply chain management, logistics, IT, or a related field.
• Proven experience (3 years) in configuring, implementing, and maintaining a warehouse management system, preferably in a fulfillment center environment.
• Strong technical aptitude with proficiency in WMS software, such as Logiwa, ShipHero, SAP HighJump, or Manhattan.
• Familiarity with incident management platforms like Jira Service Desk to log, track, and effectively manage incidents. 
• Experience in providing IT support and troubleshooting for hardware devices, such as printers and scanners.
• Familiarity with asset tracking systems and practices to manage warehouse equipment and inventory.
• Excellent analytical and problem-solving skills, with the ability to interpret and analyze data for process optimization.
• Detail-oriented with a high level of accuracy in data management and reporting.
• Effective communication and interpersonal skills to collaborate with diverse stakeholders and convey technical information to non-technical team members.
• Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and meeting deadlines.
• Knowledge of lean principles and continuous improvement methodologies is a plus
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.