Job Title: Senior Technical Program Manager

Location: SFO, CA

Duration: 12 Month(s),

Job Description:

As the Senior Technical Program Manager you will be responsible for managing the scope, impact, and complexity of programs through all phases of the product life cycle. This role will manage interdependencies and integrations across projects, teams, and stakeholders. This position will work in conjunction with Product Management and Engineering to ensure the delivery of our roadmap. This position's objectives will be directly linked to business metrics such as revenue, customer satisfaction, and operational efficiency.

This position is an individual contributor role reporting to the Lead Technical Program Manager.

Responsibility

Own and be accountable of the program area and drive the end-to-end delivery of initiatives for your program

Partner with cross-functional teams such as Product Management, Engineering, UX, Marketing, Sales, Support, Legal, Finance for successful delivery for our customers

Define end to end launch plan across multiple cross-functional teams

Define communication plans

Identify and track risks to project delivery and overall program schedule

Conduct organizational change efforts that impact different cross-functional teams

Ensure adherence to PLC and SDLC while maintaining visibility to Release Management

Keep leadership and cross-functional teams updated on project timelines and results

Evaluate existing processes and make recommendations to drive process improvement and adoption of standard methodologies to improve efficiency and effectiveness

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

What you bring

Basic

Bachelors or Master's in Computer Science, Information Systems, Informatics, Electronics or equivalent

Minimum of 8 years of related experience with a Bachelor's degree

Experience using project and issue tracking software, such as Jira

Experience working cross-functionally with Product Management, Design, Research, Engineering, IT, Operations, Legal, Security, Marketing, Sales, and Customer Support

Experience in working with all hierarchy levels including Executive team members

Ability to lead without authority in order to drive cross-functional teams towards completion of their deliverables

Written and verbal communication skills that reflect clear thinking and clear messaging across different cohorts of audience

Preferred

Experience delivering eCommerce projects and platform migration

In-depth experience driving initiatives with engineering teams

Strong, new way to problem solving and delivering solutions

Strong negotiation skills with cross-functional teams (influencer)

Skilled at taking care of ambiguity in a rapidly growing and changing environment

Ability to develop strong cross-team relationships and partnerships in a matrixed environment with multiple stakeholders

Ability to work in a multifaceted, fast paced environment, prioritize your work and manage your time