Flight® is: An indoor adventure Park for all ages featuring trampolines, ninja warrior courses, dodgeball, climbing structures, laser mazes, soccer field, go-carts, and more – all under one roof.

Ideal Candidate: A thoughtful leader who is detail-oriented and possesses excellent organizational, communication and interpersonal skills. Should possess a strong financial acumen, have experience in managing in a Guest-facing environment and a proven ability to deliver an excellent Guest experience.

Summary of Position: The General Manager is responsible for overall performance, business growth and the day-to-day operations of the Park including developing and driving the team to achieve business goals.

Responsibilities:

Oversee/Lead all Finance and Business Aspects of the Park

• Responsible for managing the P&L for the Park and identifying ways to grow the business and manage operations costs
• Proactively review the General Manager dashboard results weekly and identify opportunities and risks
• Monitor cash handling processes and spot check for accuracy: audit financials weekly
• Oversee all inventory management and ordering responsibilities within the Park

Personnel Management

• Create Manager and Team Member schedules and ensure proper staffing on all shifts; address staffing challenges as needed
• Hire, train and develop Park Team Members; Provide ongoing training and direction as needed.
• Manage all Park level HR tasks (new hire paperwork, orientation, training, performance reviews, maintaining employee files) and ensure accuracy.
• Motivate, lead and set goals and priorities for all team members

Guest Services

• Proactively engage with Guests to gather feedback; Own Guest satisfaction.
• Oversee or assign somebody to oversee all front of house activities including, cashier performance, cash management, Guest check-in process, Guest concerns and safety and cleanliness throughout the lobby area
• Responsible for overseeing and assisting with the coordination and planning of an After School and Summer Camp program consisting of kids ages 4-10
• Develop and maintain a Guest service culture throughout the Park

Marketing

• Oversee Event Manager/Coordinator and Party Hosts and ensure all events are executed seamlessly
• Drive and measure success of party/event package offerings and make adjustments as needed
• Go out into the community to build relationships with local businesses and organizations

Maintenance/Safety

• Monitor overall Park safety and cleanliness; ensure company policies and standards are practiced by all Team Members
• Oversee or assign somebody to oversee all Court Monitors and back of house activities including, safety inspections, equipment maintenance, cleaning schedules and repairs
• Monitor equipment condition and replace as needed (i.e. mats, pads, foam)
• Ensure Park equipment meets all local, state and ASTM regulations
• Master all technology and systems in your Park; know what to do if an issue arises
• Must be fluent in the emergency and evacuation plans for your Park
• Ensure Customer Injury Reports are completed correctly
• Address any facility issues or concerns relating to a customer injury

Other

• Attend mandatory meetings and trainings (some local and some within US).
• Other duties as assigned.

Expectations:

• Bachelor’s degree or commensurate experience preferred
• First-aid, CPR and AED certified
• Serve as a champion and role model for the Company’s Core Values and Mission/Vision/Values statement in everything you do.
• Be PRESENT in your Park
• Demonstrate management/leadership skills - Lead, motivate and inspire a team
• Ensure GM or AM is scheduled to work during all hours of operations, where possible
• Communicate clearly and effectively
• Maintain a strong presence and ability to influence/enforce proper behaviors
• Demonstrate sound decision-making skills
• Go above and beyond in providing an exceptional Guest experience
• Demonstrate maturity in all interactions
• Must be available to work nights, weekends and holidays
• Ability to work in a fast-paced and high energy environment

Physical Demands and Work Environment:

The physical demands and work environment characteristics here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Physical Demands:

While performing the duties of this job, the team member is often required to read, write, stand, walk, sit, use hands to finger, handle objects, tools or controls, reach with hand and arms, balance, stoop, kneel, crouch, walk and/or hear. An individual in this position will be required to lift and carry weight up to 50 lbs.

Travel:

Local and out of state travel may be required from time to time to attend conferences, trainings, meetings and professional development programs.

Work environment:

While performing the duties of this job, the team member is exposed to moderate noise. The team member may be required to work extended periods of time on his/her feet.

Job Type: Full-time

Pay: $60,500.00 - $75,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Every weekend
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Education:

• Associate (Preferred)

Experience:

• Customer service: 5 years (Required)
• management: 5 years (Preferred)

Work Location: In person