Floor Coverings International is the #1 mobile flooring company in North America. With over 225 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000 customers give us an average of 4.9-star rating.
As a member of the office staff at Floor Coverings International, you are key to the growth and expansion of the local franchise.
Core Values:
1. Deliver what you promise.
2. Respect the individual.
3. Have pride in what you do.
4. Be open-minded to possibilities and practice continuous improvement.
5. Engage in the community and make it fun!
Key Responsibilities:
Customer Management

• Develop trust with customers by living our Core Values all day and every day.
• Creating raving fans by providing extra mile service
• As soon as possible, convert leads to appointments by scheduling appointments for the sales team.
• Follow up on open proposals as needed.
• Assist in development, management & delivery of local marketing tactics

Marketing
Ensure customers feel cared for by having pride in what you do - providing extra mile service by going above and beyond expectations.
Strengthen emotional connections with customers and the community by engaging in the community and making it fun!
Support and participate in home shows.
Support and implement local marketing efforts as needed. This includes creating marketing plan for territory and logging activity.
Door hangers, sub-division evaluations, EDDM mailers, social media monitoring with updates.
Continuous Improvement

• Attend weekly meetings with Franchise Owner at scheduled time.
• Submit GS&R Prep form weekly via email.
• Work weekly and monthly to meet goals.
• Be available to attend training seminars at owners discretion.
• Make decisions and act in accordance with Floor Coverings Internationals core values and mission.

Qualifications:

• Excellent customer service skills. Proven history of 3-5 years.
• Strong communication skills, particularly over the phone.
• Organized, detail oriented, and able to multi-task.
• Able to work independently without supervision.
• Knowledge of quickbooks.
• Use of Microsoft office.

Job Details & Perks:

• Annual company convention (determined by owner and local structure goals)
• Use of the Mobile Showroom for work appointments when available (insurance and gas covered by the company).
• Flexible hours, ultimate goal of full time position. May work from home eventually.
• Maintain office duties including but not limited to - Material ordering, inventory control, appointment setting, job organization.