We are looking for a hardworking individual who would like to join our team!

The Guest Services Representative (GSR) creates a warm and welcoming environment in which to serve the Buttermilk Sky Pie guests both in person and by telephone. The GSR does side work duties, some light cleaning and clerical duties.
Requirements

• Possess a strong sense of teamwork.

• Ability to follow instructions.

• Has integrity.

• Takes initiative.

• Fits the brand culture.

• Works well under pressure.

• Outgoing and friendly personality.

• Attention to detail.

• Multi-tasking ability.

• Strong sense of urgency.

• Genuine care for others’ needs.

Responsibilities (Including, but not limited to…)

• Abide by all BSP policies and procedures.

• Uphold the BSP image and brand.

• Assist other departments when necessary. Cross train in baking, making pie crust, and cookies

• Introduce walk-in guests to the bakery and products using a Guest Tour.

• Suggest creative solutions to guests with walk-in orders.

• Suggest the purchase of add-ons and retail to make the product a complete experience.

• Assist phone-in guests with their orders.

• Give Pie presentations while performing quality control tests.

• Operate and balance the POS with accuracy and efficiency.

• Collect email addresses from guests.

• Keep samples available during operating hours.

• Have current and complete knowledge of current prices, products and promotions.

• Keep retail area clean, swept and neatly merchandised throughout the day.

• Dust all retail surfaces at least twice per week, including counter tops and POS stations.