1 Service Representative - On Site Saint Lucie Job in Port St Lucie, FL
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Florida Blue (Blue Cross and Blue Shield of Florida)
Port St Lucie, FL | Full Time
$49k-64k (estimate)
1 Week Ago
Service Representative - On Site Saint Lucie
$49k-64k (estimate)
Full Time
1 Week Ago
Florida Blue (Blue Cross and Blue Shield of Florida) is Hiring a Service Representative - On Site Saint Lucie Near Port St Lucie, FL
What is my Impact?Florida Blue, a GuideWell Company is a family of companies that help people and communities achieve better health. Through innovation and collaboration, we are at the forefront of transforming health care. Join us in reimagining the world of health. We offer competitive salaries and benefits, work-life balance, flexible work arrangements, opportunities for growth and development, and a great place to work across our enterprise!
What are my Key Responsibilities?
To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:
Benefits may vary based on the state in which work is performed.
Benefits for intern, part-time and seasonal employees may differ.
To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.
Hourly Pay Range: $23 - $37
Typical Hourly Range: $23 - $28
Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.
We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.
What are my Key Responsibilities?
- Ongoing customer support with claims and enrollments.
- Apprises Marketing & Sales team of ongoing service issues and potential problems that could affect the group’s renewal.
- Works in conjunction with the group’s Account Coordinator to see that all issues, procedures, policies, and mandates are resolved and communicated in a timely manner.
- Maintains a positive professional relationship with the group and all their employees.
- Providing quality customer service while maintaining trust and building relationships with the customer.
- Develop reports and tracking systems for both the account and sales team to analyze and assimilate to improve overall customer satisfaction.
- Conduct Open Enrollment Meetings
- Produce such educational materials such as Newsletters pertaining to group’s benefits.
- Attend all mandatory training and/or meetings where attendance is required by management.
- 3 years related work experience in service, marketing, or sales, preferably in the health care arena, and/or demonstrated, successful service experience with thorough knowledge of the health insurance industry & benefits designs required.
- High school diploma or GED.
- Experienced in claims processing and knowledge of BCBSF procedures and policies.
- Strong organizational skills.
- Strong interpersonal skills with the ability to build positive professional relationships with both internal & external partners.
- Ability to make decisions.
- Maybe required to do presentations during open enrollment meetings.
- Traveling to Jacksonville office is a requirement of this position.
- Possess excellent oral and written communication skills; experience in the servicing and/or administrative functions of group health programs is helpful.
- Knowledge of BCBSF’s functional and regional areas involved in the delivery of managed care services and programs preferred.
- Must demonstrate a high level of comfort and poise in issue resolution with account administrators and account management.
- Strong interpersonal skills required.
- Demonstrated ability to organize and address complex business issues by utilizing strong problem-solving skills.
- Work independently in setting priorities and following through on problem resolution. Excellent presentation skills required. Bilingual is a plus.
- Incumbent will need to live in the area where the position is housed.
To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:
- Medical, dental, vision, life, and global travel health insurance.
- Income protection benefits: life insurance, Short- and long-term disability programs.
- Leave programs to support personal circumstances.
- Retirement Savings Plan includes employer contribution and employer match.
- Paid time off, volunteer time off, 10 holidays and two flexible Well-Being days
- A comprehensive wellness program.
- Additional voluntary benefits available.
Benefits may vary based on the state in which work is performed.
Benefits for intern, part-time and seasonal employees may differ.
To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.
Hourly Pay Range: $23 - $37
Typical Hourly Range: $23 - $28
Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.
We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.
Job Summary
JOB TYPE
Full Time
SALARY
$49k-64k (estimate)
POST DATE
06/12/2024
EXPIRATION DATE
07/07/2024
WEBSITE
ewgajax.com
SIZE
<25
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