Our Vision is to be the best choice for healthcare in our community

Job Title: Call Center Agent I - FULL-TIME

Dept.: Call Center

Reports to: Call Center Supervisor / Associate Director of Operations

**THIS IS A REMOTE POSITION HOWEVER MUST BE AVAILABLE TO BE ON-SITE FOR TRAINING. MUST RESIDE IN FL/PREFERABLY IMMEDIATE TAMPA BAY REGION**

We are looking for Call Center Agents for a high volume medical clinic located in our Administrative Office in Land O Lakes. NO WEEKENDS! Primary duties are to serve patients by determining needs, answering inquires, resolving problems and fulfilling requests, while maintaining a professional appearance and attitude. The successful candidate will be able to accept ownership for effectively scheduling appointments; and solving customer issues, complaints and inquiries, while keeping customer satisfaction at the core of every decision and behavior.

WHAT DOES FLORIDA MEDICAL CLINIC ORLANDO HEALTH HAVE TO OFFER ITS EMPLOYEES?

We offer a wide choice of compensation and benefit programs that are among the best. From competitive salaries to retirement plans. We make every effort to take care of the people who make our company great.

• Gives you an employer that you will have pride in working for
• Provides excellent training programs and opportunities for growth
• Offers Medical Benefits including:
  • Employer Contributions to HSA high deductible plan
  • Discounts at our medical facilities
  • Cigna Open Access OAPIN & OAP plans
• Supports Incentive based Wellness Programs
• Offers company sponsored Life Insurance with buy-up provisions
• Provides Dental, Vision, Long and Short Term Disability, Accident & Illness policy options
• Supports Paid Time Off and Holidays
• Gives generous 401K plan with annual 3% Employer contribution after one year of employment
• Values and appreciates its employees
• Boasts a reputation for superior health care and quality service

Keys to Success in this Role:

• Answers assigned department/queue overflow calls
• Answers an average of 150 calls daily
• Confirms patient information
• Makes/cancels/reschedules appointments
• Monitors requests daily
• Maintains an organized and clean work area

Job Qualifications:

• High School Diploma or GED equivalent
• Strong team player
• Strong customer service orientation
• Basic computer proficiency
• Must be able to multi-task effectively
• A year of medical office experience preferred

Physical and Mental Demands:

• Physical requirements
• Normal concentration and normal complexity of decision making
• High level verbal and written communication skills
• Above average ability to manage multiple tasks simultaneously

Occupational Exposure:

• Low risk exposure to bloodborne pathogens and chemical hazards

We are an Equal Opportunity Employer and make employment decisions without regard to race, gender, disability or protected veteran status.

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