INTRODUCTION

FMHP is a specialty mental health practice, focusing on motherhood and women’s issues. Our clients range from teenagers to seniors, from generalized anxiety disorder and the “baby blues” to postpartum depression and even bereavement therapy. Our primary mission is to help moms be the best moms they can be within the lifestyle that best suits them and their children. If being a working mom needs to fit into your goals, we can help. If being a stay-at-home mom is where your focus lies, we can help with that too! What matters, after all, is that we work towards being the best moms we can be. We also help women, in general, address a broad array of mental health concerns and all with a feminine touch.

OVERVIEW

We are seeking a professional and presentable individual to provide front desk receptionist services and general administrative support. Because we are a team of passionate mental health providers who work hard for the betterment of our clients, we need a receptionist that maintains customer service excellence. We offer stable work, flexible scheduling, benefits, and regular training to ensure you are as integral a part of our client retention efforts as our providers. We’re very hands-on and enjoy a collaborative atmosphere.

JOB DESCRIPTION

As a front desk receptionist, you’ll play the main role of being the client’s “first impression” of our practice. Understanding and effectively applying our policies and procedures concerning client sign-in, appointment making, insurance verification, payment collection, and recalls is very important. But don’t worry! Extensive training will be provided :)

You’ll also learn to maintain proper record-keeping, insurance claim filing maintenance, and follow-up; and you’ll be an active participant in our weekly treatment team sessions, where providers share the ups-and-downs of their cases that week, as well as any lessons learned, tips and tricks, etc. You will be expected to share your recent experiences too! This will allow us all to better understand each other’s roles and provide useful feedback.

Most important of all, you must be reliable, trainable, trustworthy, discrete, professional, punctual, and courteous.

You will be required to work Monday through Friday, 8am - 2pm and alternating Saturdays from 9am - 1pm.

EXPERIENCE

One or more years’ current experience in customer service, hospitality, and/or office administration.

Two professional references are required. While not necessary, we do prefer your references to be from persons as closely related to the substance of this job description as possible.

LANGUAGES

Bilingual in English and Spanish is required – no exceptions.

Typical start time:

8AM

Typical start time:

2PM

Work Remotely:

No

Job Type:

Part-time

Pay:

$16.00 per hour

Benefits:

Flexible schedule

Paid time off

Schedule:

Monday to Friday; alternating Saturday

Education:

Associate (Required)

Experience:

Microsoft Office: 1 year (Required)

Customer Service: 1 year (Preferred)

Language:

English and Spanish (Required)

Work Location:

In person