5 Customer Service Escalation Specialist Jobs in Boca Raton, FL
Florida Peninsula Insurance is Hiring a Customer Service Escalation Specialist Near Boca Raton, FL
Job Location
Corporate Office - Boca Raton, FL
Remote Type
Fully Remote
Salary Range
$23.08 - $26.44 Hourly
Description
Position Summary:
This position is part of our Operations Customer Service Team handling escalated and complex matters received via phone call and/or processing requests. This job requires making decisions that are outside our normal guidelines and require problem solving and troubleshooting skills. This position is not part of the New Business/Renewal Underwriting Department.
Essential Functions:
- Handle escalated phone calls referred by our front-line customer service departments
- Research and make decisions on escalated transactions
- Research and make reinstatement decisions on policies canceled for non-payment
- Triage or respond to emails from other internal departments and make decisions as appropriate
- Respond in writing to customer questions and concerns
- Conduct quality reviews of customer service calls and transactional items
- Identify customer service and processing issues and trends, and recommend procedural changes with a focus on retention and the customer experience
- Identify system enhancement opportunities and provide recommendations
- Performs other duties as assigned
Required Education and Experience:
- Florida Insurance license (2-20 or 20-44)
- High School diploma required; college preferred
- Minimum of 3 years' recent Florida homeowners insurance experience in an agency or underwriting setting
- Bilingual, English-Spanish a plus
- Experience in training and procedural documentation
- Attention to detail and organizational skills
- Excellent time management skills and ability to quickly adjust to changing priorities
- Strong analytical and critical thinking abilities
- Functional/Technical skills
- Proactive and "can do" mindset
- Strong work ethic with proven discipline while working from home
- Excellent written communication skills, with the ability to compose professional emails and letters
- Excellent oral and interpersonal skills with a pleasant demeanor
Job Summary
Full Time
$40k-51k (estimate)
06/21/2024
07/10/2024
floridapeninsula.com
Boca Raton, FL
200 - 500
Related Companies
The following is the career advancement route for Customer Service Escalation Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Escalation Specialist, it can be promoted into senior positions as an Executive Response Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Escalation Specialist. You can explore the career advancement for a Customer Service Escalation Specialist below and select your interested title to get hiring information.
