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Position Summary : The position is responsible for providing support to all the Florida Peninsula entities include employees of Florida Peninsula, Florida Peninsula agents, and any third parties in which Florida Peninsula does business with such as, comparative raters, vendors, etc.
Essential Functions : Monitors the Operations helpdesk and Operations Alerts queues. Perform triage, escalate requests to the appropriate parties and perform level one helpdesk support functions (i.
e., setting up new users in various applications, assist with passwords).Respond to request for technical assistance in person, via phone or electronically.
Troubleshoot, diagnose, and resolve level one helpdesk issues such as creating new users, changing passwords, etc.Research questions using available information resources such as searching Confluence and JIRA for prior tickets and their resolution.
Recreates issues in Duck Creek lower environments and the prod replica environments. Escalates level 2 tickets to Business Analysts ensuring the description of the ticket clearly communicates the issue and includes recreating steps and results.
Follows up on outstanding, escalated tickets. Ensures linked JIRAs are closed as quickly as possible.Communicates with customers by seeking additional information or providing resolution to customers, as instructed by the analyst ensuring that any comments sent to the user are appropriate for that audience.
Follow help desk procedures.Log all help desk interactions in Comments on the JIRA.Identifies and alerts team members of situations requiring urgent attention.
Tracks and routes problems and requests and document resolutions.Inform management of recurring problems.Stay current with system information, changes, and updates.
Last updated : 2024-07-13
Full Time
$53k-65k (estimate)
07/14/2024
08/26/2024
floridapeninsula.com
Boca Raton, FL
200 - 500
The job skills required for Service desk technician include Help Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service desk technician positions, which can be used as a reference in future career path planning. As a Service desk technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service desk technician. You can explore the career advancement for a Service desk technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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A help desk technician responds to customer queries to provide technical assistance.
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A good help desk technician has the right balance of knowledge, communication skills, and patience.
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Service Desk Technician support technology customers via phone, online and occasionally on-site.
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Service Desk Technician need a deep understanding of computer hardware and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
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As technology changes, so too will the role of the service desk.
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Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
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As businesses grow, their need for competent help desk support will grow.
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Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
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Step 3: View the best colleges and universities for Service Desk Technician.