A Career with a Growing Company!

Over 100 years in business, the Arrow Group of Companies has led the way in developing service focused transportation solutions by working with a broad range of customers, hauling a wider variety of products, and expanding our presence throughout Canada and the United States. Arrow is an industry leading transportation, distribution and materials handling organization.

At our Alvin Reload facility, we handle lumber and steel products and provide custom handling, inventory management, and other services. We are a small but mighty division and backed by an organization that employs over 1300 people. Our growth is unprecedented and there are several opportunities for advancement within our organization.

For more information please visit Arrow Careers

• Competitive Pay - $65,000 annually
• Arrow will match your pension contributions up to 4% of your gross wages
• Healthcare is 100% paid by Arrow. Extended Medical benefits including dental, pharmaceutical, paramedical and more!
• Monday to Friday daytime schedule and occasional Saturday shifts
• A career with a growing organization backed by the stability of a company that has been in business since 1919

As advocates of equal opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow.

Under the direction of the Regional Manager, the Operations Supervisor role is to assist in the planning, organization, coordination and implementation of the divisions and customers operational goals, policies and procedures. The Operations Supervisor will oversee all responsibilities including but not limited to, customers, staff, equipment & inventory within the operation. The supervisor will operate various equipment (forklifts & loaders) along side operators, laborer's as needed while continuing to oversee and supervise the resources necessary (people and equipment) to meet customer & maintenance commitments, while ensuring a safe, productive, compliant and cost efficient operation. The supervisor is responsible for building and maintaining a team of motivated, efficient and productive employees and to coordinate their efforts through strong leadership, coaching, support, and direction.

Major Responsibilities:

• Works with and oversees the assignment and scheduling of yard staff and ensures a plan is in place should there be a short or long-term shortfall or fluctuations in volume and/or if staff is absent.
• Communicates with the primary customers to exchange information, coordinate activities and resolve issues, concerns and questions regarding shipments via truck, rail or yard services, customer site and/or driver issues.
• Responsible for accurately receiving and shipping all inbound/outbound orders.
• Implement and maintain invoicing procedures and controls to ensure accurate and appropriate inventory levels at all times using Arrows system Inventory Manager.
• Counts and reconciles inventory on a regular basis (tbd by Division as to daily, weekly etc..) and communicates same with customer as required. Ensures inventory integrity is met and maintained while in the possession of the division.
• Trains, supervises, motivates and evaluates the performance of assigned staff. Is responsible for terminations and disciplinary action as well as commendation of assigned staff as required.
• Schedules and coordinates required employee training and orientation.
• Ensures that all relevant and appropriate safety regulations and employment laws, rules and regulations as well as Arrow processes are followed when managing staff i.e. all safety procedures, onboarding, supervising, scheduling and discipline.
• Assists in maintaining thorough personnel record to satisfy legal as well as Arrow requirements.
• Continuously surveys the existing program for safety and cost improvement opportunities and advises the manager of ways to improve current systems.
• Assists in the development, change to or implementation of policy and process improvement.
• Responsible for the accurate and timely delivery of all paper work and required computer transmissions.
• Receives and responds to yard incidents and conducts and reports internal investigations; gathers information, takes photos and assists staff.
• Ensures that all relevant aspects of the Reload Operations Excellence Manual are followed.
• Other duties as assigned by the manager.

• Minimum 5 years proven effective experience in a supervisory capacity.
• Experience with industrial lumber and steel products is an asset.
• Preference will be given to those with post secondary education and or experience working in a related field.
• The ability to operate various size forklifts 5000-50,000lb capacity.
• Must have a good understanding of labor standards.
• Strong safety proclivity/safety oriented.
• Exceptional problem solving skills.
• Strong empathy and people management skills.
• Strong organizational skills and ability to quickly prioritize.
• Strong analytical skills.
• Excellent interpersonal skills.
• Keen attention to detail.
• Exceptional communication skills.
• Displays ethical behavior and integrity.
• Responsible and accountable.
• Works well within a diverse & inclusive team environment.
• Able to work well under pressure and meet deadlines.
• Computer proficiency Microsoft software and learning custom applications
• Customer service skills
• Mechanical inclination is an asset
• Railroad experience an asset
• The embodiment of Arrow's Core Values: Safety, Quality, Integrity, Responsibility, Teamwork, and Fun!