About Flowspace:Flowspace powers independent fulfillment, revolutionizing the way brands approach their supply chain. Our mission is to arm merchants with invaluable data, actionable insights, and seamless automation that transforms their supply chain into a strategic asset.
At Flowspace, we lead the industry with our award-winning, top-tier fulfillment solutions. Powered by cutting-edge software that offers unparalleled visibility and strategic insights, the Flowspace platform has been tailored for the tech-savvy modern brands and retailers of today. Our innovative approach redefines fulfillment excellence, setting new standards in the ever-evolving tech landscape.
Join us as we shape the future of ecommerce and retail fulfillment. Backed by renowned investors such as Canvas Ventures, Moment Ventures, BuildGroup, Y Combinator, and esteemed angels, Flowspace is at the forefront of empowering brands in the dynamic $1 trillion ecommerce market to exceed customer expectations with seamless post-purchase experiences.
Summary:

Our Strategic Account Managers serve as the primary point of contact for our largest clients. They build lasting relationships with their assigned accounts to ensure the highest level of customer satisfaction.

What you'll do:

• Provide excellent customer service and build meaningful relationships ensuring that customers are not just retained but are Flowspace brand advocates
• Partner closely with both internal teams cross functionally and warehouse partners to problem solve on behalf of your clients to resolve day to day operational issues and larger strategic issues.
• Conduct regular business reviews with their assigned accounts to assess areas of growth with Flowspace.
• Partner with the Executive Sponsor to identify and assist in revenue growth opportunities.
• Educate customers to drive new product adoption.
• Share product feature requests and feedback with internal teams
• Manage and support the success and growth of assigned accounts while also supporting smaller accounts as needed

Who We’re Looking For: 

• 3 years proven experience in a former / current account management role
• Solid skills with the software products, i.e. a WMS, Salesforce, GSuite
• Strong written and verbal communication skills
• Ability to work across teams, in a fast-paced but collaborative environment

Bonus Points:

• Bachelor's Degree or equivalent work experience
• Industry experience (logistics, warehousing, or ecommerce)
• Masters/Graduate degree
• Experience in a startup environment

Other Helpful Things To Know:

• 10-15% travel as needed for employee team gatherings, conferences and in person customer meetings
• Must be able to successfully manage a variety of virtual technology tools, to communicate and work in a remote environment (i.e. GSuite, Slack, Zoom, Miro