Department: Patient Access

Hours: Part-time (0.625 FTE - 50 hours per biweekly pay period), 8:00 a.m. to 1:00 p.m. Monday-Friday

Description:

Position Overview:

The Clinic Patient Access Clerk 1 is committed to providing an exceptional customer experience to all Floyd County Medical Center Clinic patients. Responsible for computer appointment scheduling for and updating patient personal information and insurance information in the computer. Responsible for the efficient registering of all patients presenting to the Floyd County Medical Center Clinic. Works with the clinic staff to optimize the providers’ ability to serve patients.

Duties and Responsibilities

• Uses excellent customer skills when conversing with patients, both face-to-face and over the phone and presents a professional image of Floyd County Medical Center.
• Responsible for all duties pertaining to reception duties at the clinic front desk, on the telephone and cashier duties with direct patient interaction.
• Greets patients, determine their needs and direct them accordingly.
• Schedules clinic appointments and enters appointments and cancellations into scheduling system on computer.
• Maintain a patient treatment schedule consistent with the needs of the clinic and providers; maintains knowledge of provider preferences and availability.
• Check-in and check-out patients according to clinic procedure.
• Collects co-pays and co-insurance according to clinic procedure.
• Operates multi-line telephone to relay incoming, outgoing, and interoffice calls.
• Screens and refers incoming calls and clinic visitors to ensure that accurate and timely communication is facilitated, and the clinic is presented in a positive, courteous and helpful manner.
• Takes accurate messages according to clinic policy.
• Ensures patient demographic and insurance information is accurate; enters new patient information into system, updates current patient information as needed.
• Ensures cash drawer amounts are accurate for daily deposit.
• Understands insurance benefits, prior authorization requirements, etc. and assists in ensuring these requirements are met before or when the patient presents for appointments.
• Operates copiers, fax, and other required equipment needed to accomplish tasks.
• Assists with ensuring provider orders are complete for outpatient hospital testing requirements. Schedules the patients appropriately in the Ambulatory setting.
• Distributes appropriate information to ancillary departments.
• Demonstrates knowledge and understanding of patient privacy rights.
• Maintains confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic or verbal form which may jeopardize the privacy of patients.
• Utilizes spare time in work-related activities which contribute to the clinic’s needs.
• Additional duties and responsibilities as assigned.

Minimum Education and/or Experience Required:

• High school diploma or equivalent
• Minimum one year of experience dealing with the general public in a service-oriented position
• Previous experience in a medical practice desirable

Additional Qualifications:

• Must be able to read, speak, and write fluent English.
• Excellent customer service skills
• Ability to communicate effectively
• Demonstrated excellent interpersonal skills (listening, non-verbal communication, tone, empathy)
• Ability to multi-task and prioritize
• Excellent computer and typing skills and accurate data entry
• Organization and attention to detail required
• Ability to work independently
• Medical terminology helpful
• Must be able to interact with fellow employees in a way that promotes a harmonious and cooperative working environment

Licensure/Certification Required:

None

Physical/Cognitive Requirements:

• Able to speak clearly and distinctly with staff, patients, and families
• Able to hear to converse with others on the phone
• Demonstrates adequate vision to prepare and read documents accurately
• Demonstrates adequate stamina to deal with stressful situations and to complete the necessary work schedule
• Possess fine motor skills and hand-eye coordination to manage office equipment
• Sit: Constant
• Stand: Frequent
• Walk: Frequent
• Lift:
  • 10 pounds Frequent
  • 25 pounds: Occasionally
  • 50 pounds*: Never
  • 75 pounds*: Never
  • Greater than 100 pounds*: Never
• Carry:
  • 10 pounds: Frequent
  • 25 pounds: Occasionally
  • 50 pounds*: Never
  • 75 pounds*: Never
  • Greater than 100 pounds*: Never
• Push/Pull:
  • 10 pounds: Frequent
  • 25 pounds: Occasionally
  • 50 pounds*: Occasionally
  • 75 pounds*: Occasionally
  • Greater than 100 pounds*: Occasionally
• Squat/Kneel/Crouch: Frequent
• Climb: Occasionally
• Balance: Occasionally
• Twist: Frequent
• Bend/Stoop: Occasionally
• Crawl: Occasionally
• Grasp/Grip: Constant
• Talk: Constant
• Hear: Constant
• See: Constant

• Anything greater than 50 pounds- assist of two or more, or mechanical lift are required.

Environmental Factors:

• May be exposed to communicable diseases due to working in a health care environment.
• Works in a well-illuminated climate-controlled environment.
• Moderate noise level when machines/equipment in use but typically quiet environment.

Organizational Relationships:

Reports to: Patient Access Director

Employees supervised: None