We are looking for

a results-driven Retail Consultant (this is a full-time / perm position at Focal Systems) to play a critical role in our Customer Success Organization and ensure our retail partners achieve a meaningful ROI through the use of our solutions.

You will work with a division or region of stores within one of our enterprise customers and be responsible for the onboarding and ongoing engagement with those stores while representing their voice to our engineering / product team.

What You Will Be Doing

Key results to deliver :

1. Maximize Customer Utilization

a. You will drive change management and adoption by providing an exceptional onboarding experience to Focal’s customer base, thoroughly understand and define current and future state workflows and remove barriers to utilization at all stakeholder levels

2. Increase Customer Satisfaction

a. Be the voice / champion of the customer by proactively addressing barriers and prioritizing enhancement requests to shape Focal product roadmap

b. Strengthen customer engagement and adoption by traveling to Focal stores within territory

c. Increase advocacy by maximizing Net Promoter Score amongst your stores

d. Facilitate internal collaboration across Focal sub-orgs that will enhance customer outcomes

3. Demonstrate Measurable ROI to the Customer

a. Act as customer's strategic advisor to help define, implement, and adopt best practices

b. Quantify improvements to current store operations enabled by Focal automation solutions

c. Help customers attain their desired outcomes by monitoring and analyzing store performance to make proactive recommendations that drive results

What You Need to Be Successful

Bachelor's degree or equivalent work experience

8 years professional experience with 5 years in retail management

You’ve worked in a large big-box retail environment preferably on digital transformation and / or process improvement initiatives

Strategic / big-picture thinking skills with high intellectual curiosity to dig deep into customer problems to align value back to their business objectives

Start-up mindset and work ethic that embodies company core values with ability, motivation, and energy to manage multiple priorities in a fast-paced, unstructured environment independently and as a team

Must have a reliable vehicle and ability to commute to regional stores

Why Focal Systems

Strong Values and Mission : We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception

Exceptional Team : We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time.

We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art

Outstanding Partners : We work with 10 of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors.

What we offer

We care deeply about the health, happiness, and wellbeing of all our employees. We offer :

• Competitive Salary & Attractive Stock
• Health Insurance
• Catered lunches
• Paid Time Off
• Quarterly Team Retreats
• Education grant

Last updated : 2024-06-27