1 Relationship Services Working Supervisor Job in Colorado, CO
SORT BY
F
Relationship Services Working Supervisor
$90k-122k (estimate)
Full Time | Social & Legal Services
1 Week Ago
Focus on the Family is Hiring a Relationship Services Working Supervisor Near Colorado, CO
The Working Supervisor, Relationship Services (RS) position exists to provide needed support to the Relationship Services Operation and Family Marriage Institute (FMI) teams. This is accomplished through communication and direction, skill development, daily response, and process management to the RS Department, supporting its objectives. In addition, this role aides and guides the Information Support (IFS)team, in addition to representing Relationship Services in various ministry-wide meetings.
Essential Duties/Responsibilities:
Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”
Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer
Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer
Engages in Christian ministry
Demonstrates behaviors aligned with FOF core values
Personal Characteristics:
Application Materials Required: Cover Letter, Resume/CV
Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. Must include date ranges to include month and year (mm/yyyy) and whether the position was full time or part time. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.
Focus on the Family puts a high value on our team members and offers a unique benefit package.Employees scheduled for 20 hours or more per week are eligible for:
Unposting date: ongoing until filled
Posting contact email: job@fotf.org
Essential Duties/Responsibilities:
- Answers questions from Family Help Center employees as needed through walk-ups, phone, email, Teams, and Salesforce
- Provides guidance to employees on directing/differentiating questions to RS Managers, IT, Schedulers, and Information Support teams
- Ensures adequate communication with Family Help Center and Information Support teams regarding phone, e-mail and mail process and procedures
- Assists, as needed, as an escalation point for emerging technical issues or system outages, quickly working with RS and other departments to identify root causes to facilitate ultimate resolution
- Resolves complicated constituent-facing issues routed to IFS, appropriately utilizing inter-department communication to find solutions as needed
- Identifies and implements procedures to improve first case resolution
- Coordinates the adoption of new processes or support projects as directed by the Support Manager and RS leadership
- Supports management and scheduling teams on response priorities. Directs day-to-day activities of the IFS team, including ongoing projects, daily work queues and urgent needs
- Assists IFS team with daily queue work by researching, coaching, and providing responses to RS Team
- Resolves order-related issues in all systems including Big Commerce, PayConex, Order Desk, Ingram, CyberSource, and Salesforce
- Works with the RS training team as well as department managers to facilitate smooth onboarding with each new training class. Manages testing and the escalation of issues in the training environment before each class, ensuring uninterrupted training
- Interacts with other teams, work groups, and departments in beta-testing new applications and system enhancements
- Polls RS and FMI teams regarding trends or concerns and solving mutual problems to better understand ministry objectives and plans
- Guides the creation of new training refreshers
- Serves as the primary voice for IFS during “411” update meetings
- Assists in defining standard operating procedures for each job function within RS Operations and FMI, including the Sr. Data Services Specialists, 4BServe, and Capgemini
- Assists the RS Support Manager and other RS managers in resolving day-to-day work area and “people” problems, involving Human Resources Representatives appropriately
- Manages difficult constituent contacts when required
- Works in conjunction with the IFS Team to review scheduled marketing initiatives, communicates findings with the appropriate department as needed, and prepares the RS Operation Team for potential impact of all marketing efforts
- Schedules and leads meetings with the IFS Team and RS Leadership to ensure consistent communication on priorities and objectives
- Assists with maintaining work group safety measures and awareness, periodically reviewing safety status within work areas, and interfacing with HR and Safety and Risk Management offices; assists in preparation of accident and worker’s compensation claims
- Coachwell and 1:1 Meetings with direct reports
- Assists other in the RS Department as needed in magazine resends, phone line switches, email sorting from help@fotf.org tracked folders, uploading cleanup projects in SharePoint, and other projects/issues as needed and assigned
- May manage a team of up to 8 employees
- Fast paced, high volume e-mail, phone, and letter response operations; Office/Production Environment
- Stress associated with constantly changing priorities and demands
- Occasional holiday and weekend work is required
Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”
Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer
Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer
Engages in Christian ministry
Demonstrates behaviors aligned with FOF core values
Personal Characteristics:
- Positive, can-do attitude, teachable, self-managed work ethic, servant’s heart, patient, diplomatic, process thinker, approachable, personable, and articulate, self-motivated
- Bachelor’s degree in business or another appropriate major or 2-4 years in Customer Service environment with two years in supervision, preferred
- Experience in Relationship Services Department strongly preferred
- Experience in a call or contact center preferred
- In-depth knowledge of FOF mission, philosophy, values, and objectives
- In-depth mail process and processing experience is preferred
- Ability to work shifts outside of normal business hours as the need dictates
- Demonstrated leadership and administrative skills; Ability to boldly and diplomatically take initiative, when appropriate; Healthy emotional IQ and a humble, hungry, smart posture
- Strong verbal, non-verbal, and written communication skills; Polished verbal skills: clarity of expression, good organization of thoughts, and effective articulation
- Strong ability to organize and plan work in advance, decide on the most efficient way to do assigned tasks or projects; ability to monitor and delegate when appropriate
- Ability to counsel and assist others in resolving problems
- Ability to engage with difficult people and situations and negotiate win-win outcomes
- Use of sound judgment to solve moderately complex problems within the limits of standard policy and practice
- Solid computer, problem-solving, organizational, and analytical skills
- Ability to manage confidential information
- Ability to manage change with clear, concise objectives
- Ability to encourage and motivate personnel individually and on teams
Application Materials Required: Cover Letter, Resume/CV
Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. Must include date ranges to include month and year (mm/yyyy) and whether the position was full time or part time. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.
Focus on the Family puts a high value on our team members and offers a unique benefit package.Employees scheduled for 20 hours or more per week are eligible for:
- Norton LifeLock ID Theft Coverage
- Legal Shield/ID Shield Coverage
- AFLAC
- 403B Retirement Plan
- Vacation Time & Vacation Payout
- Sick Time
- Holidays
- Service Awards
- Community Service Days
- Bookstore Discount
- Fitness Center
- Medical Plan
- Dental Plan
- Vision Plan
- Life Insurance
- Disability Insurance
- Flexible Spending Accounts
- EAP (Employee Assistance Program)
- Tuition Reimbursement
- Warehouse Membership Reimbursement
- Temporary employees are not eligible for benefits, except for:
- Sick Time
- Bookstore Discount
- Fitness Center
- Priority will be given to applications submitted by July 18th, 2024. However, this posting will remain open until filled.
- The potential employee start date is July 22nd, 2024.
Unposting date: ongoing until filled
Posting contact email: job@fotf.org
Job Summary
JOB TYPE
Full Time
INDUSTRY
Social & Legal Services
SALARY
$90k-122k (estimate)
POST DATE
06/20/2024
EXPIRATION DATE
07/18/2024
WEBSITE
focusonthefamily.com
HEADQUARTERS
COLORADO SPRINGS, CO
SIZE
50 - 100
FOUNDED
1977
CEO
JAMES DALY
REVENUE
<$5M
INDUSTRY
Social & Legal Services
Related Companies
About Focus on the Family
Focus on the Family is a global nonprofit Christian ministry dedicated to helping families thrive around the world, reaching hundreds of millions of people each year. Focus on the Family's mission statement is to cooperate with the Holy Spirit in sharing the Gospel of Jesus Christ with as many people as possible by nurturing and defending the God-ordained institution of the family and promoting biblical truths worldwide.
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
