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**Customer Care Specialist**

**Department:** Foley Customer Service **Location:** Hartford, CT

**Customer Care Specialist**

The **Customer Care Specialist** is responsible for providing back-end Support to Foleys Managed Compliance clients. We are looking for a highly customer-centric individual with excellent relationship management skills who enjoys working through challenges.

* Responds to client needs in a timely and professional manner to deliver a positive customer service experience in each interaction.

* Builds sustainable relationships and trust with customers through open and interactive communication.

* Provides accurate, valid, and complete responses, reports and invoices by using the right methods/tools.

* Educate and support customers in their understanding of the services and technologies available through Foley.

* Research client issues and provides effective resolution within guidelines established through department policies and procedures and relevant government regulations.

* Maintains up to date knowledge of Foleys products and services and in-depth understanding of industry compliance requirements to effectively guide clients and resolve issues.

* Escalates concerns to appropriate parties, as necessary.

* Enters and verifies data entered various systems with speed and attention to detail to maintain accurate and up-to-date records of client information and ensure prompt and effective processing of client requests.

* Performs routine account updates based on internal requests (e.g., cases) or requests received from clients (e.g., emails)

* Protects company and customer information in accordance with company policies and procedures.

* Bachelors degree or equivalent experience

* 3 plus years of customer service experience required.

* Experience servicing or managing preferred accounts in an organization.

* Strong PC Skills - Proficiency in Microsoft Word, Excel, and Outlook Required

Foley is an employee-driven organization that regularly solicits employee feedback to create a positive work environment for our growing team. You will also look forward to:

* Student loan reimbursement

* Advancement opportunities

* Free onsite parking

* Competitive benefits package including medical, dental and vision.

* 401(k) with company match

**We are on the verge of explosive growth.**

Founded in 1992, we have more than 42,000 clients nationwide as we have mastered the small market in our industry, we have set our eyes on bigger game, scaling our customer acquisition and success teams at an increasing rate!

With over 30 years of experience in screening and compliance of regulated drivers, Foley introduced Good Egg a Foley brand that meets the background check needs of customers in a wide range of industries. Helping companies hire more good eggs, faster.

People who succeed at Foley and enjoy working here are smart, fun, energetic and creative. We love to win and are not afraid to take risks and learn from our mistakes. If this sounds like you, and you would like to learn more about the benefits of working here, we encourage you to submit a resume today. A recruiter will follow up with you shortly after to answer your questions and discuss the position in greater detail.