Job Purpose
The Assistant Bottle Shop Manager assists the Bottle Shop Manager with greeting customers promptly and courteously; guiding customers to wines they enjoy; setting up and cleaning up daily operations and special events; stocking wine and retail merchandise in the tasting room; accurately performing daily, monthly and quarterly wine inventory and related money handling procedures.
Qualifications

• Knowledge of wine and winetasting experiences preferred
• Minimum 2 to 5 years experience in a retail setting; management roles preferred
• Must possess strong leadership skills.
• Solid track record of success in previous assignments demonstrating upward career tracking.
• Strong communication skills, bi-lingual in Italian is a plus, but not required.
• Must be dependable, reliable and motivated.
• Computer Knowledge a must
• Winery / Tasting Room experience
• A team player and possess "can do" leadership attitude
• Highly motivated, independent and able to take direction well
• Outstanding customer service skills
• Ability to communicate and delegate well
• Commitment to excellence and high standards
• Ability to develop, implement, and reach sales goals
• Detail oriented with excellent organization skills
• Previous management experience with a passion for wine and willingness to learn more
• RAMP certification required and maintained

Duties and Responsibilities
General

• Unlocking and locking of the facility as per schedule
• Inventory control - Track all wine moved from tax paid to TR for sale
• Fill bar order - track wine from TR to bar
• Complete monthly wine inventory of TR and sales report for wine to move
• Manage and facilitate TR events
• General merchandizing and inventory control
• Track wine after it has left TR
• Manage operations of the wine club including pickup in addition to assist the wine club concierge with wine club events, i.e. barrel tastings, dinners, tours, etc.
• Oversee the opening/closing procedures
• Manage the inventory of wines and gift shop items
• Assist in planning/coordinating remote tastings if need be
• Other duties as necessary, i.e. harvesting, working in the winery, shipping of wine for online orders, labeling wines, etc.)
• Assist with the Tasting Lounge operations in the absence of the Lounge Manager

Administrative

• Staffing TR: wine educators, cashiers and training of staff
• Schedule staff for daily operations of TR
• Oversee scheduling for all TR staff
• Monitor and provide feedback to staff on sales progress

Team Development

• Works closely with department managers to coordinate scheduling staff efficiently, and overseeing labor costs
• Work with managing partners to develop TR staff training program
• Train TR staff on all information pertaining to Folino Estate Vineyard & Winery, its wines and how to create a memorable visitor experience that builds brand loyalty
• Train staff on suggestive selling techniques to increase wine sales
• Learn the POS system and train staff on system as well
• Train staff in promoting membership to our wine club
• Attend team meetings

Customer Service

• Wine education - facilitate training for Wine education
• Coordinate with TR staff to efficiently manage visitors
• Provide the latest information on the wines, techniques, etc. and be able to respond to visitor questions.
• Maintain a friendly, inviting and clean tasting room environment

Benefits:

• Competitive compensation package
• Medical insurance options
• Paid holidays and vacation
• Company dining program
• Clear path for growth and career advancement
• Excellent opportunity with growing brand

Physical Requirements:

• Able to work ten hour-plus shifts, with extended standing/walking.
• Capable of lifting materials and/or product up to 50 pounds or more.