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Position Overview:
The Technical Support Analyst provides product and technical support to Follett's customers, answering complex questions on function and usage of our products via telephone or email. Serves as primary liaison between company and customer. Possesses excellent knowledge of company products used by customers and associated technologies. Operates under general supervision. The role is integral to exceeding our customer's expectations by creating a positive experience with each customer interaction.
Responsibilities:
Qualifications:
Full Time
$69k-93k (estimate)
04/12/2024
08/23/2024
follettlearning.com
Mchenry, IL
500 - 1,000
The job skills required for Tech Support Analyst include Technical Support, Problem Solving, Written Communication, Leadership, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Tech Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Tech Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Tech Support Analyst positions, which can be used as a reference in future career path planning. As a Tech Support Analyst, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Tech Support Analyst. You can explore the career advancement for a Tech Support Analyst below and select your interested title to get hiring information.