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PRIMARY PURPOSE
Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy.
Maintain solid communications with the management team, all associates in the store and throughout the organization.
DUTIES AND RESPONSIBILITIES
exceed customers’ expectations
QUALIFICATIONS
Accreditation must be maintained while employed in a position requiring accreditation
PHYSICAL REQUIREMENTS
Last updated : 2024-07-24
Full Time
Retail
$89k-115k (estimate)
07/26/2024
07/28/2024
foodlion.com
GREENSBORO, NC
500 - 1,000
1957
BRENT PETERS
<$5M
Retail
Food Lion, based in Salisbury, N.C., and its 82,000 associates have a longstanding history of serving its customers and communities through 10 Southeastern and Mid-Atlantic states. Since 1957, we have been connected to the towns and cities we serve by providing an easy shopping experience anchored by a strong commitment to affordability, freshness and the communities we serve. By serving more than 10 million customers a week, our associates make sure our customers can always count on us to meet their needs. In addition, we make sure that our neighbors can count on us too. Through Food Lion Fee...ds, we are working to end hunger in our local communities by committing to donate 500 million meals through food donations, volunteer service and other impactful hunger-relief initiatives.
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The job skills required for Customer service manager include Customer Service, Leadership, Coaching, Customer Satisfaction, Problem Solving, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service manager positions, which can be used as a reference in future career path planning. As a Customer service manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service manager. You can explore the career advancement for a Customer service manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
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Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
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Customer service managers oversee teams of customer service representatives.
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Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.