The Office Manager / Bookkeeper reports directly to the Integrator. Ensures company image is consistent and in keeping with branding. You will be responsible for helping our clients by providing product and service information and assisting with various administrative tasks.

Responsibilities

· You are the first point of contact for Foremost Builders. The first impression is the most important and sets the stage for all we do. This includes answering phones in a professional manner, monitoring new voicemails and responding within 24 hours, screening and transferring calls, taking messages from callers, greeting and assisting clients and visitors.

· Provide information about the products and services we offer

· Document and update customer records based on interactions

· Develop and maintain a knowledge base of the evolving products and services

· Schedule sales appointments for the President.

· Maintain trade partner agreements, certificates and any other necessary documentation.

· Compose letters, proposals and spreadsheets without supervision and assist in sales duties

· Monitor and order supplies for the office.

· Do the general shopping and ordering for company meetings and run errands.

· Process company invoices and print checks for payment.

· Manage weekly deposits.

· Manage the client survey process; submit client/job information to Guild Quality and monitor results.

· Writing SOPs for this position and other positions as needed.

· Update current marketing pieces and distribute, using mailing lists. Outsourcing items as needed or you see fit.

· Create and update email list for email campaigns. (MailChimp or similar)

Requirements:

· Proficient at Microsoft Word, Excel, Project, PowerPoint, and other standard computer programs.

· Willing to adapt to new technologies and learn computer programs.

· Excellent verbal and written communication skills.

· Previous bookkeeping experience.

· Previous experience in customer service, sales, or other related fields

· Highly organized, detail-oriented, and self-motivated.

· Able to work independently and as a team member.

· Ability to build rapport with clients

· Ability to prioritize and multitask

· Positive and professional demeanor

Job Types: Full-time, Part-time

Pay: $20.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Support & Client Services Occupations: 1 year (Required)

Work Location: Hybrid remote in West Lebanon, NH 03784