CUSTOMER SUPPORT ELECTRONIC BANKING

Foresight Bank is looking a new team member. This position involves providing outstanding customer service while accurately and efficiently processing teller transactions. In addition, the team will be the subject matter expert for iBanking, mobile deposit, bill pay, digital wallet, debit cards, and dispute process.

Customer Support Specific Duties/Responsibilities

• Customer transaction processing
• Deposits, withdrawals, loan payments, official checks, bond redemption, change orders, etc
• Complete Reg CC Holds, CTR and SARs as needed
• Buy and selling cash between tellers, TCR and vaults
• Process night drop and mail
• Daily balancing of drawers, TCRs, coin machine and vault
• Maintain equipment as needed
• Phone, Conversations and Email
• Answer incoming phone calls, answer questions, resolve issues or direct to another employee in a friendly manner
• Monitor internet conversations and respond in timely, professional manner
• Monitor and respond to all incoming service emails
• Complete customer requests
• Moving funds via telephone
• Loan advance requests sent to loan officer and support team
• Collect information for address changes
• Provide wire transfer information for incoming wire requests
• Collect stop payment information
• Check orders
• Collect and verify address information
• Process check order requests

Debit Card Team Member Duties/Responsibilities

Perform day-to-day operations relating to debit cards

• Order debit cards for all branches
• Service and maintenance of all active cards
• Dispute or fraud processing for all customers
• Daily balancing of associated accounts
• Temporary card inventory and maintenance
• Digital Wallet
• Education to customers and employees of product capabilities

Mobile Deposit Team Member Duties/Responsibilities

• Perform day-to-day operations relating to Mobile Deposits
• Set up new users
• Troubleshoot user issues & missing items
• Daily check review and fraud prevention
• Maintain mobile deposit system, limits & users
• Education to customers and employees of product capabilities

Bill Pay Team Member Duties/Responsibilities

• Perform all duties relating to bill pay
• Maintain bill pay system, limits & users
• Troubleshoot user issues & missing items
• Daily review and balancing of associated accounts
• Education to customers and employees of product capabilities

Cash Management Team Member Duties/Responsibilities

• Perform administrative duties relating to Cash Management
• Verify ACH files submitted via Cash Management
• Unlock Users

Safe Deposit Box Duties/Responsibilities

• Identify client and complete access process
• Provide access to the boxes
• Answer any billing questions

ATM Duties/Responsibilities

• Monitor ATM activity and deposits
• Maintain cash levels and balance
• Troubleshoot any issues or maintenance

Hours for this position will be 7AM-6PM, Monday – Friday and 8AM-Noon, rotating Saturday schedule.

Foresight Bank is an Equal Opportunity Employer, committed to offering equal employment opportunity.

Foresight Bank- Member FDIC

Job Type: Full-time

Pay: From $39,520.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Cash Handling: 1 year (Required)
• Customer Service: 1 year (Required)

Work Location: In person