Job Summary

This position involves providing outstanding customer service while accurately and efficiently processing teller transactions. In addition, the team will be the subject matter expert for iBanking, mobile deposit, bill pay, digital wallet, debit cards, and dispute process.

Customer Support Specific Duties/Responsibilities

• Customer transaction processing
• Deposits, withdrawals, loan payments, official checks, bond redemption, change orders, etc
• Complete Reg CC Holds, CTR and SARs as needed
• Buy and selling cash between tellers, TCR and vaults
• Process night drop and mail
• Daily balancing of drawers, TCRs, coin machine and vault
• Maintain equipment as needed
• Phone, Conversations and Email
• Answer incoming phone calls, answer questions, resolve issues or direct to another employee in a friendly manner
• Monitor internet conversations and respond in timely, professional manner
• Monitor and respond to all incoming service emails
• Complete customer requests
• Moving funds via telephone
• Loan advance requests sent to loan officer and support team
• Collect information for address changes
• Provide wire transfer information for incoming wire requests
• Collect stop payment information

Debit Card Team Member Duties/Responsibilities

• Perform day-to-day operations relating to debit cards
• Order debit cards for all branches
• Service and maintenance of all active cards
• Dispute or fraud processing for all customers
• Daily balancing of associated accounts
• Temporary card inventory and maintenance

Digital Wallet

• Education to customers and employees of product capabilities

Mobile Deposit Team Member Duties/Responsibilities

• Perform day-to-day operations relating to Mobile Deposits
• Set up new users
• Troubleshoot user issues & missing items
• Daily check review and fraud prevention
• Maintain mobile deposit system, limits & users
• Education to customers and employees of product capabilities

Bill Pay Team Member Duties/Responsibilities

• Perform all duties relating to bill pay
• Maintain bill pay system, limits & users
• Troubleshoot user issues & missing items
• Daily review and balancing of associated accounts
• Education to customers and employees of product capabilities

Cash Management Team Member Duties/Responsibilities

• Perform administrative duties relating to Cash Management
• Verify ACH files submitted via Cash Management
• Unlock Users

Safe Deposit Box Duties/Responsibilities

• Identify client and complete access process
• Provide access to the boxes
• Answer any billing questions

ATM Duties/Responsibilities

• Monitor ATM activity and deposits
• Maintain cash levels and balance
• Troubleshoot any issues or maintenance

Supervisory Responsibilities

None

Required Skills/Abilities

• High school diploma (required)
• Post-secondary education in finance, information technology, or another business-related field (preferred)
• Experience providing excellent customer service
• Experience handling transactions in an efficient, accurate, and friendly manner
• Working knowledge of Microsoft Windows products, particularly Excel
• Strong ability to learn new computer systems
• Attention to detail
• Professional communication skills, including spoken and written language skills

Accountability

This position reports to Dave Hollister, Senior Vice President.

Working Conditions

The team member will work primarily at Foresight Bank’s Rochester location, varying shifts between 7:45 AM and 5:45 PM, Monday through Friday and 8:45 AM to noon on a rotating Saturday schedule. This schedule is subject to change based on Foresight’s business needs. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees.

Work is performed largely within the bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration is required. The position involves the potential for periodic stressful situations in response to multiple priorities within established deadlines. The position involves lifting and moving up to 20 pounds of office supplies and equipment, and it involves some bending, turning, and twisting.

Additional Information

This job description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all-inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties.

This job description does not constitute an employment contract. The person who fills this position will be an at-will employee of Foresight Bank. Duties and responsibilities will change with the changing business environment and needs of the bank, so every position with the bank will involve constant change. This job description is subject to possible modification to reasonably accommodate individuals with a disability.

Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Ability to Commute:

• Rochester, MN 55901 (Required)

Ability to Relocate:

• Rochester, MN 55901: Relocate before starting work (Required)

Work Location: In person