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banking - cash handling - teller - customer service - community
Organization Overview:
The State Bank of Herscher was chartered in 1902 by a group of residents who understood what a local bank meant for the well-being of their community. The growth that we have experienced since that time has allowed us to move to our present location in Herscher as well as expand to Limestone. State Bank of Herscher is built on the principle of offering the best banking and lending products while providing superior customer service. State Bank of Herscher is a subsidiary bank of Foresight Financial Group, Inc.
Position Summary:
The Customer Service Representative at State Bank of Herscher is responsible for ensuring customer transactions are handled in a prompt, professional manner, following company policies and procedures.
Primary Responsibilities:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Competencies:
Customer Service: Greets customers promptly and courteously; Provides efficient and accurate customer service; Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
Organizational: Focus, plan, and prioritize work in a systematic way to complete tasks accurately.
Interpersonal: Interact with others positively and build relationships with internal and external customers.
Adaptable: Able to change approach or method to best fit the situation, deal with frequent change, delays, or unexpected events.
Communicator: Effective written and oral communication skills, speaking clearly, effectively listening, and clearly writing.
Technical: Basic knowledge of PC Usage, Microsoft Internet Explorer, Outlook, Word and Excel. Basic knowledge of banking products, services, policies, procedures and regulations.
Physical Demands and Work Environment:
This position operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets and fax machines. Occasional lifting of 25-50 pounds may occur. The physical demand described here are representative of those that must be met by staff to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this position, the employee is regularly required to sit or stand for extended periods of time.
Performance Standards:
Balance cash drawer each day in compliance with the bank offage policy.
Complete other responsibilities and/or reports, as assigned, accurately and by established deadline.
Performance Weightings:
30% Competencies
70% Position Performance Standards and Personal Goals
Qualifications:
HS Diploma or equivalent required. Previous customer service and/or cash handling experience preferred.
Full Time
$37k-48k (estimate)
06/02/2023
06/27/2024
foresightfg.com
WINNEBAGO, IL
25 - 50
1986
REX ENTSMINGER
$10M - $50M
Foresight Financial Group, Inc., an Illinois corporation founded in 1986, is a bank holding company established under the Federal Reserve with fifteen offices in the Northern Illinois counties of Winnebago, Stephenson and Kankakee. Holdings of the Foresight Financial Group, Inc. include German American State Bank located in German Valley, Pecatonica, Seward and Winnebago; State Bank of Davis located in Davis and Kankakee; State Bank located in Freeport; Lena State Bank located in Lena; Northwest Bank located in Rockford, Loves Park and Machesney Park; and State Bank of Herscher located in Hers...cher and Kankakee.
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