Forest Coaching and Studios is seeking an Operations Assistant to provide support to the business owner (me!) with onsite and remote work. The intention behind this hire is to create flow and efficiency in day to day business operations so that we can more effectively move toward our company mission and vision of service, embodiment and empowerment. This role involves project and process management, customer service, staff coordination, marketing implementation and operations management.

Hours: This is a part time position at 10-20 hours/week with the opportunity to advance to full time.

Responsibilities:

• Client onboarding, scheduling, billing and elite customer service.
• Create and document procedures, innovating where necessary.
• Maintain our Policy & Procedure documents as workflows evolve for staff and clients.
• Participate in strategic planning meetings and task staff with action items, working towards quarterly goals.
• Schedule and wireframe marketing email flows and social media posts.
• Create and maintain a business community presence: booking speaking engagements, lunch and learns and presentations with local businesses as well as attending or booking attendance at networking events.
• Create/update marketing materials in Canva
• Use ASANA for task management and team communications. Work within Google Workspace to maintain schedules, and processes.
• Manage day-to-day studio operations such as stocking necessities, communicating with maintenance staff, coordinating improvements and updates etc.

Requirements:

• Strong attention to detail is crucial for success in this role.
• Learn quickly and document skillsets and processes. Must have a strong desire to learn and innovate.
• Ability dissect information, break down projects into scheduled tasks and create processes / workflows
• Very high level time management skills — understand and thrive under time blocking, task management and workflow.
• Self-Starter / Problem-Solver able to work independently
• Ability to be flexibility as the business evolves and changes.
• Strong written and verbal communication skills.
• Strong technical aptitude, able to learn new systems on a regular basis
• Able to adapt quickly to changes and switch tasks frequently.
• Able to critically think and anticipate issue and provide solutions

Please send up to date resume, letter of interest and any other information you feel would help us get to you know to: annie@annieforest.com