General Purpose:

The Customer Experience/Phones Team member must be responsible, outgoing, and enjoy working in a fast-paced environment. The ideal candidate should be impeccably skilled at holding professional level conversations with those at the Home Office, dealers, and ForeverLawn customers. This candidate needs to have the ability to talk with strangers on the phone and be able to transfer calls to Customer Support depending on the situation. To be successful, candidates need to be able to defend, defuse, and define ForeverLawn. Candidates must be very familiar with office management technologies, including but not limited to the Microsoft Office suite and Apple products.

Customer/Vendor/Dealer Experience on Phones and In person

• Available to accept customer calls and interactions
• Answer phone on a timely basis
• Greet and make visitors feel welcomed to ForeverLawn.
• Interact with dealer owners and team members

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• An effective communicator with good administrative skills
• Value people over process
• Ability to meet deadlines with ease, manage multiple projects, and effectively work with a team
• Good organizational skills
• Ability to succeed in an open, fast-paced, fun office environment

Miscellaneous

• Devotes appropriate attention to ForeverLawn objectives as assigned, ensuring that such goals are met or exceeded.
• Maintains a record of acceptable attendance and punctuality.
• Other duties as assigned.

Education, Experience and Certifications:

High School degree and a minimum of three (3) years of experience in Office Administration and or Phones experience. Good communication skills both written and verbal. Bilingual is a plus.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Office information systems as well as database, e-mail, internet, spreadsheet, presentation and word processing software. Must be able to learn other computer software programs as required by assigned tasks.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee is frequently required to maintain a stationary position, operate computers and other office equipment, move about the office, attend onsite and offsite meetings, and communicate. The employee must be able to accurately exchange information in person, in writing and via e-mail and telephone. The employee must occasionally transport up to 10 pounds.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

Office environment. Employee may occasionally be exposed to outdoor weather conditions. Moderate noise level.

Job Type: Part-time

Expected hours: 20 – 30 per week

Benefits:

• On-the-job training

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• Office Administration or Phones: 3 years (Required)

Ability to Relocate:

• Louisville, OH 44641: Relocate before starting work (Required)

Work Location: In person