We are partnering with a rapidly growing, privately held company here in Greenville, SC looking to hire a Director of Operations for their team.

This position will report directly to the CEO and be responsible for leading all facets of operational support including providing exemplary service to consumers, partners, and internal customers in a dynamic, fast-paced, and regulated environment. Specific areas of operational responsibility include Collections, Legal, Support Operations and Customer Service.

The ideal candidate will have 5-7 years’ experience in operations, collections, and call center management in a specialty finance environment.

This is an on-site position in Greenville, SC.

ESSENTUAL DUTIES & FUNCTIONS:

• Align Operations to the overall company strategic priorities by working with the CEO to set department objectives and associated KPIs around those priorities and rally direct and indirect resources in support of those objectives.
• Utilize leadership team to ensure all objectives and KPIs in Operations meet company defined standards and are adjusted as business needs dictate.
• Ensure design and execution of effective collection processes are in conformance to established company policies and procedures as well as in compliance with regulations and laws at levels (federal, state, local).
• Champion staff development, employee engagement, and commitment to the company’s cultural values in an obvious and proactive way. Provide ongoing coaching and mentoring of managers and supervisors in one-on-one capacity to ensure departments’ alignment with company values
• Champion execution of various steps within the performance management lifecycle, including goal setting and performance reviews, continuous feedback, development plans, talent reviews, succession planning, etc.
• Partner with Human Resources to evaluate training programs, compensation structure, operating processes and supporting infrastructure are sufficient to support current and future business needs.
• Create and maintain robust staffing model to meet business demands through monitoring budgets, metrics and real-time performance data. Promote cross-training and developmental training to develop a flexible workforce and possible succession plans.

QUALIFICATIONS:

• Education: Bachelor’s Degree
• 5-7 years operations, direct collections, and call center management in a specialty finance environment
• Process and/or Project Management experience
• Superior professionalism and dedication to employee engagement and championing a positive company culture.
• Ability to communicate effectively with all levels of the organization to a wide array of audiences, ranging from small group discussion to large group presentation.
• Ability to build consensus across the organization and empower staff to drive business results.
• Ability to manage, develop and build high performing teams while maintaining a positive culture aligned with company values.

For confidential consideration, please email careers@forgesc.com or apply directly!