Formwood Industries seeks an enthusiastic individual to fill an open position on our world-famous Customer Care team.

Responsibilities for this position include:

· Answering incoming customer calls and emails regarding order tracking, stock levels, quotes, order entries, or general information questions

· Update customer information in the customer service database after each call

· Become fully competent with our quoting and order entry systems

· Support the sales team with information and/or quotes so they can effectively communicate with our customers

· Provide accurate information on production orders for the production team

In order to be successful, the candidate must be able to:

· Have excellent verbal and written communication skills

· Maintain a high level of professionalism with customers and work to make each interaction a positive experience

· Must have high levels of integrity, especially when communicating with our customers

· Strong attention to detail and desire to improve customer relationships

· Proficiency with Microsoft Excel and a willingness to learn new systems

· Must be able to work successfully as an individual and as part of a team

· Work with our internal teams to continuously improve processes

· Have the ability to quickly learn new products and processes

· General math skills

· Must be able to dependable to work an eight-hour shift, M-F

Requirements:

An Associate's Degree (or higher) in Supply Chain Management or business-related field is preferred.

Benefits:
Pay is based on experience. Health benefits, 401K, paid vacation, and PTO are offered.

Employment type:
Job Type: Full-time, M-F 7:30 am – 5:00 pm

We look forward to hearing from you!