About the Company:

Forrest Solutions is seeking a Catering Coordinator who will be the welcoming face of our clients' offices, ensuring every guest feels valued and every space is immaculate.

About the Role:

If you have a background in hospitality and a knack for delivering high-touch customer service, this is the perfect opportunity for you!

Responsibilities:

• Run daily setup worksheet reports, create weekly event sheets, and compile rooms usage reports.
• Capture and manage information related to IT, Facilities, Meeting Support, and Catering for events.
• Conduct continuous floor tours to ensure the space is in optimal appearance and condition.
• Address complaints, questions, concerns, and suggestions promptly, ensuring quality assurance follow-up.
• Greet all guests with utmost courtesy, moving out from behind the front desk to open doors.
• Support guests and visitors in securing workspaces, verifying room occupancy, and reclaiming unused meeting space.
• Collaborate with the facility maintenance team to address any issues such as furniture stains, damaged carpet, or lighting problems.
• Deliver a memorable customer experience with the highest level of responsiveness.
• Arrange for, suggest, recommend, book, and confirm services such as purchasing gifts, premium tickets, dry cleaning, and other errands.
• Serve as a brand advocate and ambassador in every interaction with clients and guests.
• Check with clients daily before their meetings to ensure all requirements are met.
• Provide real-time support for meetings, including verifying room requirements and coordinating with meeting organizers.
• Monitor meeting rooms for participant arrivals, ensuring rooms are prepared and utilized efficiently.
• Coordinate catering and meeting requirements with Executive Assistants and the Centralized Space Management Team.
• Answer inquiries from visitors or employees and enter visitor lists into the building visitor system.
• Coordinate with the lobby desk for smooth visitor entry to the building.
• Answer and direct phone calls, assist with urgent requests, and log guests, issuing identification badges to maintain security.
• Serve as an information liaison to the Manager and follow up with clients to ensure successful completion of tasks.
• Lead a team, providing direction, accountability, and ownership of tasks and duties.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• 2-3 years of experience in the hospitality industry.
• Proficiency in Microsoft Office products and applications.
• Ability to understand client inquiries and provide effective responses.
• Team player with a positive attitude, capable of motivating peers and building relationships.
• Ability to maintain confidentiality and security of client information.
• Pleasant and cheerful disposition at all times.

Required Skills:

• Client-first mentality.
• Accuracy and attention to detail.
• Ability to multitask and work in a fast-paced, high-energy environment.
• Solid decision-making skills.
• Ability to meet deadlines and work under pressure.
• Excellent verbal and written communication skills.
• Proficiency with technology.
• Prioritizing, flexibility, adaptability.

Pay range and compensation package:

Pay Rate: $25 per hour

Schedule: Monday - Friday 7:30 - 4:30 Possible overtime

Equal Opportunity Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.