Join our team as a Mail Services Coordinator, where you'll play a vital role in efficiently managing incoming and outgoing mail, ensuring accurate distribution and exceptional client satisfaction. Reporting directly to the Lead Office Service Associate – Mail or the Client Relations Manager, you'll be responsible for maintaining the smooth operation of our mailroom and upholding the highest standards of service.

Pay - Rate: $17.00/hr - 18.00/hr

Shift: 9:00am - 5:00pm; Monday - Friday

Key Responsibilities:

Process & Procedures:

• Collaborate with client organizations to develop and refine specialized mailroom procedures for efficient handling of mail.
• Implement sorting procedures to prioritize mail for prompt distribution to respective departments.
• Conduct scheduled internal runs for interoffice mail delivery and utilize advanced postage equipment for accurate metering of outgoing mail.
• Prepare and process specialized outgoing mail, ensuring compliance and secure delivery.

Client Experience/ Satisfaction:

• Develop strong client relationships and maintain high levels of customer satisfaction through effective communication and issue resolution.
• Conduct regular inspections to ensure workspace standards are met.
• Respond promptly to client complaints and concerns, conducting quality assurance follow-up.

Mail Services:

• Execute essential mail services, including accurate sorting, distribution, internal runs, postage metering, and processing of specialized outgoing mail.

Print Services:

• Perform critical print services, including copying, quality control checks, record log maintenance, binding, and basic copier maintenance.

Training:

• Actively participate in training programs to enhance knowledge and skills in mail services.

Position Requirements:

• High school diploma or equivalent, college degree preferred.
• Minimum 1 year of relevant experience.
• Proficiency in Microsoft Office products.
• Strong interpersonal skills with a client-first mentality.
• Ability to multitask and work in a fast-paced environment.
• Excellent decision-making skills and attention to detail.
• Effective verbal and written communication skills.
• Technological proficiency and adaptability.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.