We are a leading provider of comprehensive solutions in mailroom operations, print production, records management, and facilities management. We pride ourselves on delivering exceptional service and building lasting relationships with our clients. We are looking for a dynamic and experienced Client Relations Director to join our team and oversee multiple sites within Washington DC and nearby cities.

Job Description: As the Client Relations Director, you will operate as a major player on the Operations team, working onsite daily and ensuring the smooth and efficient operation of multiple sites. You will be responsible for managing a team of over 20 staff members, including managers and supervisors. Your background in mailroom operations, print production, records management, and facilities management will be crucial in driving success and maintaining high standards across all sites.

Key Responsibilities:

• Oversee and manage daily operations across multiple sites within Washington DC and nearby cities.
• Lead and manage a team of over 20 staff members, including managers and supervisors.
• Ensure the delivery of high-quality services in mailroom operations, print production, records management, and facilities management.
• Build and maintain strong relationships with clients, ensuring their needs are met and exceeded.
• Foster a positive and collaborative work environment, promoting teamwork and effective communication.
• Monitor and manage budgets, resources, and performance metrics to achieve operational goals.
• Travel between sites as needed to provide hands-on support and leadership.

Qualifications:

• Bachelor’s degree in Management or a related field (preferred).
• Proven experience managing over 20 staff members, including managers and supervisors.
• Strong background in mailroom operations, print production, records management, and facilities management.
• Excellent communication and interpersonal skills with a strong presence.
• Ability to build and maintain relationships with clients and team members.
• Demonstrated leadership skills and the ability to motivate and inspire others.
• Willingness to travel between sites as required.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to lead and grow a dynamic team.
• A supportive and collaborative work environment.
• Opportunities for professional development and advancement.

How to Apply: If you are a personable and strong communicator with a proven track record in managing operations and building client relationships, we want to hear from you! Please submit your resume and cover letter detailing your relevant experience and why you are the ideal candidate for this role.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran