Responsibilities of a Players Club Clerk:

The Advantage Club Clerk is responsible for promoting the Advantage Club and all its amenities, and ensuring that all contact with guests is courteous, informative and thorough. The Clerk enrolls new Advantage Club members and assists existing members with Advantage Club transactions such as cash back, cards, and comps. Duties include, but are not limited to, the following:

• Promoting Advantage Club program, explaining the benefits of utilizing the Advantage club card, and keeping current on the amenities and events offered through the Advantage Club.
• Informing guests on all account information, upcoming promotions, events, tournaments, and daily specials.
• Providing fast, friendly, and courteous service to all Advantage Club members.
• Enrolling new members and encouraging them to participate in the Advantage Club.
• Inputting new player data into CMS.
• Issuing rules, coupons, reminders and cheat cards to new sign ups.
• Understanding and communicating club rules, promotion rules and details, and card issues to guests.
• Assisting guests with card issues and inquiries.
• Promptly answering phone calls.
• Assisting guests with requests in a professional manner.
• Performing minor equipment maintenance, such as changing ink cartridges, stocking LasketJet and card printers, and changing printer ribbons.
• Selling event and concert tickets, being accountable for counting and balancing the cash drawer, and checking bank key in and out.
• Assisting in executing promotions, special events, slot tournament, and promotional giveaways.
• Ensuring daily departmental paperwork is completed accurately on a daily basis.
• Understanding and following all company policies, procedures, and Gaming regulations.
• Performing other duties as assigned.

Qualifications for a Players Club Clerk:

• Possess a high school diploma or equivalent GED.
• Be able to pass a private background check, as well as pre-employment drug test.
• Must be 21 years of age or older.
• Must possess excellent customer service skills.
• Must possess basic competence using a computer.
• One (1) year experience in a player's club position is preferred.
• Must be able to pull, bend, squat, and lift up to 60 pounds.
• Must be able to stand for prolonged periods of time, work in a confined area, and work in a smoke-filled environment.
• Must be able to work any shifts, weekends, or holidays.
• Must be able to withstand exposure to the summer heat and all other climatic conditions of the local area, while performing duties on the Casino premises.

Job Type: Full-time

Pay: $14.50 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Extended hours
• Holidays
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Player's Club Position: 1 year (Required)

Ability to Commute:

• Mohave Valley, AZ 86440 (Required)

Ability to Relocate:

• Mohave Valley, AZ 86440: Relocate before starting work (Required)

Work Location: In person