Essential Functions

• Develop and Mentor FSA Tribal Members within your department
• Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service.
• Provide excellent service to guests and team members, ensuring effective communication between all areas of the casino as it relates to the guest experience, working effectively with peers, team members and regulatory agency personnel.
• Schedule and issue written and oral instructions, assign duties and examine work for exactness, neatness, and conformance to policies and procedures.
• Evaluate team members in accordance with departmental standards.
• Provide on-the-job training for all personnel within your department when mentor is unavailable or needs assistance.
• Provide coaching, counseling, and recommendations for recognition to encourage excellent performance in all areas.
• Oversees and manages the operation of the Casino Cage/Vault and Drop and Count Team Department personnel.
• Oversees the staffing requirements and establishes shift schedules. Ensures staffing levels are adequate to cover business demand and procedures to protect company assets.
• Trains the Cage/Vault Supervisors in the complexities of following certain policy and procedures when administering responsibilities within the department.
• Maintains adequate staffing levels in the Cage/Vault and Drop/Count by interviewing, selecting, and training, scheduling, evaluating, promoting, disciplining, and terminating Team Members, as needed.
• Ensures the integrity of all financial data produced by Cage/Vault, Drop/Count employees under his/her authority.
• Develops, implements, and directs departmental procedures which enable the Cage/Vault, Drop/Count Teams to function more effectively.
• Supervise the activities of all shifts’ lead vaults and cage cashiers, planning and directing all cage-related activities on assigned shift, ensuring compliance with all applicable regulations, laws, internal policies and procedures, and internal control protocols.
• Ensure all Team Members assigned to you understand and comply with the attendance policy, appearance standards, and the Eye, Hi, Goodbye program.
• Conduct property internal investigations involving team members or customer-related activities or incidents.
• Investigate team member complaints and make recommendations to the Cash Operations Manager.
• Perform other related duties as may be assigned by the Cash Operations Manager.

• Regular attendance is required.

• Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules to meet the business needs of Apache Casino Hotel - days, evenings, graveyards, holidays and/or weekends. We are busiest during weekends and holidays, events, and peak seasons as they occur. There is a reasonable expectation you will be scheduled on duty and/or “on-call” during any of these times.

Core Competencies

• Know, adhere to and act in accordance with all casino processes, policies and procedures, and applicable federal, state, and local regulations. Know and follow standard procedures in crisis situations.

• Maintain a neat, clean, and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift
• Understand and comply with the Eye, Hi, Goodbye program
• Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details
• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members
• Ability to maintain a calm demeanor during stressful situations

• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
• Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
• Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority
• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly
• Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others, and recognizing their concerns and feelings to build and maintain long-term associations based on trust
• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members
• Ability to operate various types of equipment used in your department, for example personal computers, printers, copy machines, facsimile machines, and telephone

Physical Demands and Work Environment

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.

While performing job duties the team member may occasionally sit, and will use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member may be required to stand for prolonged periods in confined spaces, walk, climb, or balance, and stoop, kneel, crouch, or crawl. The team member may occasionally lift up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.

At a minimum, the selected candidate will be required to pass a background check and drug-screening test and obtain a gaming license.

Minimum Qualifications

• Associate degree and three years’ work experience involving supervision of staff, or equivalent combination of education and experience, with knowledge of finance/cage-related management, information and reporting systems preferred
• Proven outstanding leadership skills and customer service orientation
• Knowledge, skill, and ability to work with player tracking card systems, gaming devices, etc.

• Robust computer skills to include effective working knowledge of Microsoft Office Suite programs
• Strong written and oral communication skills, with the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to obtain and maintain a Fort Sill Apache Gaming License