Position: Drop Team Member
Department: Drop Team
Reports to: Director of Finance
FLSA Status: Non-Exempt
Essential Functions

• Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service.
• Perform duties associated with collecting the cash boxes from machines and table games
• Accurately count and record daily cash receipts from various revenue-producing venues
• Conduct all facets of the count, prepare the drop, verify documentation and currency bundling to the final reconciliation of totals, as well as any other related task
• Prepare various reports, reconciling all totals to the master summary; forward all information to appropriate individual(s)
• Maintain records, reports, and other required paperwork in the cashiering and count room division of the Finance Department
• Ability to solve problems and deal with a variety of situations
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form
• Understand and comply with the Eye, Hi, Goodbye program.
• Regular attendance is required.

Core Competencies

• Ensure compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.
• Competency to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records
• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members.
• Aptitude to stay informed of current industry trends; learn and apply new concepts and demonstrate career self-reliance; identify areas of opportunity and set and monitor self-development goals
• Demonstrate a high level of service delivery to ensure guest satisfaction; handle service failures and prioritize guest needs
• Capability to remain open-minded and change opinion based on new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying guest and team member needs
• Prepare for known problems or opportunities in advance; undertake additional responsibilities and respond to situations as they arise
• Ability to maintain high standards despite pressing deadlines; produce accurate work product; test new methods thoroughly; reinforce excellence as a fundamental priority
• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly
• Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce
• Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others
• Act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to written rules or practices
• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members
• Ability to operate various types of equipment used in your department, for example personal computers, printers, copy machines, facsimile machines, and telephone

Physical Demands and Work Environment
The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.
While performing job duties the team member is regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member is occasionally required to stand, walk, climb, or balance, and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 30 pounds and push, pull or drag up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.
At a minimum, the selected candidate will be required to pass a background check and drug-screening test and obtain a gaming license.

Minimum Qualifications

• High school diploma or GED, with preference given to completion of technical school or an Associate of Applied Science degree
• Preference given to candidates with knowledge, skills, and abilities working with gaming devices and safety equipment
• Strong written and oral communication skills