Membership Coordinator

The minimum starting pay for this nonexempt position is $17.55 per hour.

The Fort Worth Botanic Garden (FWBG) is a nonprofit organization dedicated to our Mission to explore the critically important world of plants, collaborate to discover the role they play in our cultural and natural environments, and engage people to conserve nature and improve the human experience.

As part of the Botanic Garden Team, you will collaborate with and learn from other passionate individuals who enjoy a workplace immersed in the beauty of nature. Our employees enjoy a positive workplace culture that serves our community, brings joy to children and families, and demonstrates the core values of respect, integrity, and collaboration in our day-to-day interactions with each other. All full-time employees have access to outstanding medical benefits and exceptional paid time off and many positions are able to take advantage of scheduling flexibility and hybrid work options. FWBG gives employees many opportunities to actively participate in conversations and decisions that impact their jobs and work environment. In return, our employees are making it possible for FWBG to expand our botanical research and biodiversity conservation programs, engage with a large and diverse audience, create exceptional gardens to inspire and serve our guests, and change lives through our education programs.

FWBG is seeking an energetic customer-service focused individual to join our Advancement team as our Membership Coordinator. The right candidate will share our values, be dedicated to the support of our mission, and want to help us achieve our vision of being renowned globally and treasured locally for exceptional and influential research, horticulture, and education.

Success in this position will require excellent people skills and the ability to positively engage with colleagues, guests, volunteers, donors, members, and potential members. The desire to strongly support and help grow the FWBG's membership program with the enthusiasm to assist with developing and executing membership campaigns will help you shine in this role. Your contribution of ideas to enhance our membership program and ability to cultivate relationships with members, donors, and volunteers will ensure you achieve a sense of satisfaction as our membership coordinator.

Key Qualifications

Key Qualifications to be considered for the Membership Coordinator Position

• A friendly personality, positive attitude, and familiarity with team concepts to successfully collaborate with and assist others.
• The enthusiasm and energy to welcome guests at our public events and on weekends and promote membership sales.
• Solid relationship-building skills with ability to interface with community leaders, the science community, and board members.
• Good time management skills with the ability to prioritize tasks, give attention to detail, follow-up, and deliver results.
• The ability to maintain discretion and confidentiality as required of donor and volunteer relationships.
• A personal belief in the mission and goals of the FWBG with a passion for raising funds to support its mission and vision.

Required Education and Experience

• A minimum of one year of proven experience in administration, guest experience, and customer service.
• Proficiency in Microsoft Office: Word, Excel, Outlook, and Teams.
• Ability to accurately enter and maintain data and coordinate mailings using mail merge skills.
• CRM management experience an asset but not required.
• A post-secondary education is an asset but not required.

How will you use your knowledge, skills, and experience?

The Membership Coordinator will support the membership program which includes:

• Communicating with others through calls, emails, and in-person about the membership program.
• Staffing the membership sales table at FWBG public events and on weekends.
• Entering and updating members data in the CRM program.
• Organizing, printing, and mailing weekly membership acknowledgements.
• Assist with overseeing membership event logistics and community relations.
• Collaborating across departments to help develop and execute membership campaigns to meet membership sales goals.
• Assist with overseeing volunteers during membership events.

This is a full-time non-exempt position, Monday through Friday. Overtime is not anticipated for this position. Some weekend and occasional evening work is required with the use of flexible scheduling. 

Job duties are performed in a professional office environment and in areas open to the public with some activities performed outside in Texas climate conditions. To perform the job duties the employee is regularly required to talk and hear and must be able to utilize a computer and telephone. This position requires personal transportation during normal work hours. Candidate must possess a valid Texas Driver’s License and auto-related liability insurance.

To Apply

Visit FWBG's Careers Page at https://fwbg.org/about-us/careers/ and click the link to view current job openings. Apply online by answering screening questions and uploading your resume and cover letter. Applicants who do not fully complete the application process will not be considered. Review of completed applications will begin by the end of August. Qualified candidates whose skills and experience best match the needs of the position will be contacted for interviews.

Candidates invited to final interviews must provide three professional references and contact information to verify work history. The successful candidate will receive a written offer and be required to submit personal information for a criminal background and motor vehicle record checks. The anticipated start date is September 23.