14 SOC Analyst I Jobs in Cleveland, OH
Fortress Security Risk Management is Hiring a SOC Analyst I Near Cleveland, OH
Provide exceptional customer service and technical expertise on inbound calls and tickets generated by our customers
Troubleshoot issues relating to: Windows domains and workgroups
Windows networking (mapped network drives, shared folders, printers, etc.)
User profile creation and modification
Onsite Exchange and hosted Exchange environments (Office 365, Google Apps)
Microsoft Office Suite (2007-2016)
Windows 7/10, macOS
Third party applications with the assistance of the vendors support staff
Perform support remotely to our managed services customers using our remote monitoring and management tools
Log time entries and notes for support and maintenance performed
Ensure all tickets worked include the problem, the solution, the end-user, initiation and completion time, and end-user satisfaction
Follow outlined escalation procedures
Job Summary
Full Time
$68k-82k (estimate)
06/14/2024
08/01/2024
The job skills required for SOC Analyst I include Troubleshooting, Networking, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a SOC Analyst I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by SOC Analyst I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for SOC Analyst I positions, which can be used as a reference in future career path planning. As a SOC Analyst I, it can be promoted into senior positions as a Systems/Application Security Analyst that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary SOC Analyst I. You can explore the career advancement for a SOC Analyst I below and select your interested title to get hiring information.
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