10 Customer Service Representative - Part Time Jobs in Greeneville, TN
Forward Air is Hiring a Customer Service Representative - Part Time Near Greeneville, TN
Core Duties & Responsibilities:
- Answer incoming customer calls, emails, and chat to provide detailed information for one-touch resolution
- Data entry (documenting calls and emails internally)
- Process shipment change requests and follow up to ensure completion
- Run customer reports and provide results to appropriate parties on time
- Review shipment tracking history and report delays
- Maintain records and logs as required by specific job function
- Consistently monitor email requests and provide detailed information in a timely fashion
- Regular and dependable attendance
- Office cleanliness - work space must be kept neat and organized
- Other duties as assigned
- Must have at least 1 year of customer service experience
- Demonstrated ability to carry out assignments to their completion and meet deadlines
- Ability to establish and maintain effective working relationships with customers, employees, and management
- Desire for a long term career with an industry-leading company
- Ability to present and maintain a positive corporate image in a fast paced environment
- Proactively establish and maintain effective working team relationships with all support departments
- Must be proficient with Microsoft Office products – in include: Word, Excel, PowerPoint, Outlook, etc
- Ability to perform general administrative duties to include: use of multi-line phone, perform data entry, filing, photocopies, scanning, etc.
- Ability to multi task and perform several duties at one time
- Ability to handle heavy work load and work well under pressure
- Understanding of industry specific documents (Bill of lading, Master Air Way Bill, TSA forms, Hazamt, etc)
- High School diploma or GED equivalent
- Must be able to pass basic Hazardous Materials Training
- An ideal candidate will possess a “can do” attitude with a “will do” work ethic
- Strong verbal and written communication skills
- Experience with a DOS based operating system AS400 a plus
- Transportation industry knowledge and experience is a plus
- Computer skills to include: Microsoft Office, Outlook, and Excel, multiple internet browsers and tabs
- Ability to type 35 wpm
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 " Americas Most Trustworthy Companies " publication
Job Summary
Part Time
Transportation
$32k-40k (estimate)
05/30/2024
07/25/2024
forwardairsolutions.com
HUMBLE, TX
1,000 - 3,000
1993
$500M - $1B
Transportation
Related Companies
The job skills required for Customer Service Representative - Part Time include Customer Service, Microsoft Office, Written Communication, Data Entry, Work Ethic, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative - Part Time. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative - Part Time. Select any job title you are interested in and start to search job requirements.
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