Core Responsibilities & Duties: 

• Creates scanning batches for all the different Forward Air documents 
• Manages and indexes the batches 
• Distributes the batches to the appropriate departments when complete 
• Compile all billing documents required for invoicing 
• Compare & review all billing documents to the shipment information in the AS400 system 
• Mark and release the billing documents for invoicing 
• Complete PODS are a priority and are indexed every hour throughout the day 
• Break-down any Forward Air billing or pod documents that are sent to corporate from the stations 
• Documents consist of Forward Air pros, air cargo transfer manifests, master airway bills, or other supporting documents 
• Monitors airway bills in audit and accessorial charges 
• Process invoice downloads for specific customers 
• Sort the billing documents  
• Must be available to work variable shifts and weekends 
• Other duties as assigned 

Qualifications: 

• Demonstrated ability to carry out assignments to their completion 
• Provide excellent customer service and professional etiquette 
• Ability to establish and maintain effective working relationships with employees and managers 
• Desire for a long-term career with an industry leading company 
• Ability to present and maintain a positive corporate image in a fast-paced environment 
• Proactively establish and maintain effective working team relationships with all support departments 
• Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc. 
• Desire to acquire working knowledge of company practices, methods and resources made available
• Ability to acquire working knowledge of trucking industry 

Skills: