Position: Director, Pick Up & Delivery Operations

Job Description:

Forward Air is seeking a highly capable and dedicated individual to assume the role of Director, Pick Up & Delivery Operations. This position requires a seasoned professional who can oversee and enhance local Pick Up & Delivery (PUD) operations across multiple markets. The successful candidate will be responsible for driving safety, service excellence, and financial performance within our complete product offering for all assigned PUD locations. Additionally, they will play a pivotal role in training, developing, and standardizing processes while fostering strong relationships throughout the organization.

Core Responsibilities & Duties:

• Lead the safety, service, and financial management of PUD operations across assigned regions
• Develop and implement performance improvement initiatives for multiple locations
• Cultivate relationships with stakeholders at all levels, from drivers to dispatchers to Regional Vice Presidents
• Drive process standardization and efficiency enhancements across non-direct report teams
• Strategically align market-specific recommendations with the company's goal of delivering high-value, time-definite solutions
• Possess a willingness to travel as needed (approximately 25% or less)
• Other duties as assigned

Qualifications:

• A proactive problem-solver with a strong customer focus
• Excellent verbal and written communication skills
• Demonstrated commitment to a long-term career with a leading industry player
• Ability to maintain a positive corporate image in a dynamic environment
• Proven capability in establishing and maintaining effective cross-functional relationships
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Flexibility in working hours and schedule

Skills:

• Demonstrates a proactive "can-do" attitude coupled with a strong work ethic
• Expertise in dispatch operations and logistics management
• Advanced computer literacy for generating insightful reports
• Experience with AS400 operating systems is advantageous
• Knowledge of the transportation industry and related operations
• Previous experience in dispatching and load planning is a plus

Forward Air is an Equal Opportunity employer.