KINSHIP NAVIGATOR PROGRAM MANAGER

Job Category: Family Programs

Job Status: Full-time

Job Summary: The Kinship Navigator Manager provides direct program supervision, HR oversight, program planning & implementation, QA controls, and staff training to FAC’s Kinship Navigator program. This program assists caregivers with understanding, navigating, and accessing the system of out-of-home care supports and services for children to strengthen the family while promoting stability for abused/neglected children in their care.

Responsibilities: 

Administrative Leadership and Management 

• Supervise the Kinship Navigator program: implementation of quality service delivery
• Employee satisfaction within the Kinship Navigator department
• Build a sense of team within the department
• Regularly conduct supervisory meetings with KN Specialists, providing support, guidance, and work product evaluation/feedback
• Review/approve bi-weekly timesheets and monthly mileage
• Complete probationary/annual employee evaluations
• Ensure accurate documentation in the SAM database system monthly to meet funding requirements
• Identify the training needs & professional development needs of staff
• Monitor the workload of the Specialists
• Assist with Kinship caregiver visits & follow up meetings
• Ensure Kinship caregivers have proper support and advocacy
• Work with the training department, in providing support groups & appropriate training for Caregivers
• Coordinate family Kinship caregiver events for networking & social experiences
• Assist in accepting referrals from the community,of kinship parents needing help to provide effective care to children
• Accept inter-departmental referrals of FAC
• Ensure all requirements of the initial narrative process are followed by KN specialists
• Review/approve Kinship caregiver narratives, action plans, and documentation done by specialists
• Occasional travel within Missouri to attend and/or present in-service training, to conduct Kinship Navigator training/presentations
• Attend trainings, court, and actively participate in all leadership meetings

• Create community connections to increase program referrals (ex: distribute brochures, schedule informational meetings, contact media outlets, speak at community events, booth exhibits, etc.). Send quarterly newsletters to community partners of program updates
• Contribute towards agency culture, cultural competency, and performance improvement outcomes. Participate in staff meetings and assist other program staff
• Analyze data to identify trends and directions for future systemic advocacy efforts
• Participate in task forces, in-services, trainings, and other community networking opportunities to educate others about FAC’s programs and to promote partnerships and sponsorships 
• Model ethical and professional behavior at all times
• Participate in ongoing meetings/professional memberships and trainings as required by direct supervisor
• Participate as an active team member with colleagues of all demographics to effectively serve clients

Outcome Planning/PQI

• Measure effectiveness of the program, both internal and external
• Lead a continuous quality improvement process throughout the program and service areas, and personnel growth
• Review client files for ongoing quality assurance
• Participate in client audit reviews; make updates/changes
• Participate in the evaluation & implementation of service improvement

Financial Management

• Oversee fiscally sound budget that meet budget expectations
• Manage approved budget, and report progress and challenges to COO and CFO
• Complete month end reports
• Assist with grant planning, tracking and execution
• Participate in annual budget planning process in conjunction with the CFO and COO

Strategic Planning

• Provide input in short- and long-term planning, evaluation and positioning within FAC

• Assist with the agenda, development, and implementation of growth strategies for FAC

Qualifications & Preferred Skills

• BS/BA (MA/MS preferred) in social work, psychology, public administration, or related human services field and 2 years experience working in non-profit social service agencies with management experience
• Previous child welfare experience required
• Previous experience working with at-risk populations
• Resourceful in setting priorities & creating efficiencies
• Organizational and planning skills
• Commitment support and advocacy for relative/kinship families; personal experience or connection preferred
• Collaborate & advocate for positive outcomes, working with multi-disciplinary, diverse, and dynamic professional teams
• Strong verbal & written communication skills
• A leader, team manager, and able to quickly establish rapport and build trust
• Core understanding of program development, implementation, and evaluation
• Flexible, self-starter; multi-tasker, detail-oriented and able to meet deadlines
• Experience working with marginalized communities with a nuanced understanding of systemic oppressions
• Flexibility/adaptability, able to shift styles to fit the needs of a wide range of cultures, people, and organizations
• Flexibility in work hours including some evening/weekend appointments

Compensation & Benefits 

• Compensation commensurate with experience
• Comprehensive benefits package including:

• Medical & dental insurance: 80% of premiums covered for employee/dependents
• Vision insurance: 100% of premiums covered for employee/dependents
• Health Reimbursement Account with generous employer contribution
• Life insurance & long-term disability at no cost to employee
• Voluntary life & short-term disability options available
• 403(b) retirement plan with up to a 6% employer match
• FSA with medical expense & dependent care options
• Employee Assistance Program, with 8 annual visits 100% covered
• Generous paid time off and holidays

FosterAdopt Connect does not and shall not discriminate on the basis of race, color, religion, gender identity, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its programs or services. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, subcontractors, vendors, and members.