Reports to: Access Center and Law Enforcement Liaison Program Manager

Location: In-Person, Cedar Rapids, Iowa

Hours: Full-time, 8am – 4pm; flexibility and some evenings hours required.

About Foundation 2 Crisis Services

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today!

Overview of the Role:

Implementing extensive field training for new Liaisons in the field, to include joint dispatches leading by example, as well as shadowing while trainee takes lead. Assisting the Program Manager with quality assurance and field observation of Liaisons on a monthly basis. Reviewing and approving documentation for quality assurance and data collection purposes. Assisting the Program Manager in the development and implementation of a standardized manual, making recommendations for effective data collection, and coordination among the same for law enforcement depts. Providing necessary co-response coverage to the law enforcement departments when a Liaison is out of the office, by serving as liaison.

Shift: Generally the hours of the job are Monday - Friday, 8 AM - 4 PM. Must have flexibility to work, train, and shadow staff between Cedar Rapids and Dubuque, between the hours of Monday - Friday, 8 AM and 9 PM. Will be required to cover for liaisons LOAs.

Benefits:

• Starting Salary: $45,000/year commensurate on experience and background.
• Benefit Package: $12,000/year to be used toward medical insurance and other benefits. Funds not used for benefits will be added to your paycheck as taxable income. To learn more about the Foundation 2 benefit package visit: https://bit.ly/F2Benefits
• Generous paid time off, including floating mental wellness days.
• Quarterly wellness benefit reimbursements to support a sense of wellbeing.
• Two weeks of paid parental leave following the birth or adoption of a child.
• Optional pet insurance to cover emergency expenses.
• Retirement plans with Foundation 2 Crisis Services’ matching contributions.
• Go to sleep at night knowing that the work you did matters. Foundation 2 Crisis Services staff save lives every day.

Who you are:

• Client centered. You are dedicated and passionate about working with individuals in crisis.
• Organized. You possess strong organizational skills and can oversee daily responsibilities
• Role model and leader. You are a mentor and compassionate leader who is excited about support staff and colleagues
• Quick Thinking. You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities.
• Team Player. You enjoy working with individuals from diverse backgrounds and are proud to represent your programs and staff to a wide array of stakeholders. You are great at giving and getting respectful, productive feedback.
• Positive. You recognize the power of a positive attitude and have the desire to build positive relationships with coworkers and clients.

What you’ll do:

• Implementing extensive field training for new Liaisons in the field, to include joint dispatches leading by example, as well as shadowing while trainee takes lead.
• Assisting the Program Manager with quality assurance and field observation of Liaisons on a monthly basis.
• Reviewing and approving documentation for quality assurance and data collection purposes.
• Assisting the Program Manager in the development and implementation of a standardized manual, making recommendations for effective data collection, and coordination among the same for law enforcement depts.
• Providing necessary co-response coverage to the law enforcement departments when a Liaison is out of the office, by serving as liaison.

What you need:

• Bachelor’s degree in human services field.
• And two (2) or more years relevant experience.
• Or bachelor’s degree in related field with two years relevant experience
• 1 - 3 years supervisory experience preferred
• Comfort using computer software
• Basic typing and data entry skills.
• Excellent writing and grammar skills.
• Private home office to ensure confidentiality.
• Valid driver’s license and be insurable by the agency auto insurance policy.
• Reliable, high-speed internet at home (Minimum 15 Mbps download speed / 5 Mbps download speed; wired internet connection required) OR the ability to work all shifts from the Cedar Rapids office.
• Live in Iowa.
• Live within 50 miles of Cedar Rapids, IA.
• Pass all background checks completed by Foundation 2 Crisis Services.
• Submit copy of college degree or transcript as required by licensure for personnel file.
• Attend all MCO trainings within 120 days of hire (40 hours, including two (2) consecutive eight (8) hour days).
• Successfully complete required trainings within required time periods.
• Bachelor’s degree preferred.
• Experience in crisis services preferred.
• Education or training in trauma-informed care preferred.
• Experience in strengths-based practices preferred.
• Experience in conflict resolution and de-escalation techniques preferred.
• Ability to clearly communicate emotional support to people in crisis preferred.
• Background in motivational interviewing preferred.
• Knowledge/experience working in the mental health, substance use, and/or problem gambling field preferred.

The Program Coordinator will be required to complete all required trainings for the Law Enforcement Liaisons.

The LEL Program Coordinator will office out of the Cedar Rapids headquarters location with flexibility to be in the field providing training and supervisory support.

Your application:

We’re excited to hear from you! Our hiring process will consist of multiple in-person interviews and applicants providing examples of work product, to ensure a thorough evaluation of your skills and fit for our organization. Resumes, applications, and cover letters accepted until the position is filled.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Foundation 2 Crisis Services, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Foundation 2 Crisis Services is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, creed, religion, sex, sexual orientation, gender identity, national origin, political affiliation, veteran, or disability status.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• human services: 2 years (Preferred)
• supervisory: 1 year (Preferred)

Work Location: In person