This position oversees the management of one or more fully furnished multi-residential properties. In this role, the incumbent will provide customer service to residents by promptly communicating with tenants regarding property needs and acting quickly regarding safety concerns. The property manager is responsible for the property's financial health, administering resident files and reports, and conducting neighborhood tours and home showings. Additional responsibilities include establishing policies and procedures, collecting rental payments and charges, managing residential vacancies, conducting move-in and move-out assessments, providing tenant notifications, managing vendor relationships, and enforcing community standards to ensure a clean and safe environment.
Manages the purchases, expenditures, vendor contracts, tenant relations, leasing, and capital improvements, monitoring monthly and year-to-date income and expenses, accepting rent, daily cash balancing and deposits, and entering appropriate cash activity into the company software applications.
Maintains management reports, lease agreements, real estate documents, property repair reports, maintenance/work-order requests, and licensing agreements to ensure smooth operations; negotiates leases with prospective tenants. Monitors utility payments with local service providers, including fees, charges, and notices. Continuously maintains a working knowledge of all lease documentation and resident guides, policies, and procedures.
Maintains the office's cleanliness and general appearance, including trash pickup. Inspects the property's amenities, models, shared areas, hallways, community rooms, and interior hallways daily, promptly coordinating the repair of hazardous conditions.
Inspects vacant properties and takes appropriate action to prepare them for move-in. Administers leasing documents and home inspections with residents. Conducts move-out assessments with departing residents and assesses any charges for damages. Collaborates with the facility operations team leadership and staff to evaluate damages and repair costs. Coordinates all repairs and provides inventory control of all equipment, materials, and supplies.
Issues notice for non-payment of rent by the required calendar day of the month, and notices for non-payment of charges in addition to rent. Notifies, processes, and files a resident for lease termination.
Provides courteous responses in a timely manner to all resident inquiries and the resolution of resident complaints.
Providing applicants with information on privacy requirements and establishing and maintaining tenant files. This emphasis on tenant relations is vital to maintaining a positive living environment and tenant satisfaction.
The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.Minimum QualificationsMust possess a strong knowledge of property management, typically demonstrated by completing a business administration, accounting, finance, real estate, or public administration degree.
Requires proof of a valid driver’s license and eligibility for coverage under the company auto insurance policy.
Must be willing to travel off-site to one or more FHP facilities.
A minimum of six years of progressively responsible experience in property management or an equivalent combination of related training and work experience.
Proficiency in MS Word, Excel, Teams, Microsoft Office, and Google Suite.
Must have strong interpersonal skills, provide excellent customer service, and be able to problem-solve, multi-task, and prioritize.
Preferred QualificationsBachelor's degree in business administration, accounting, finance, real estate, or public administration preferred.
Accredited Residential Manager certification or related certification preferred.
12 months experience in care and maintenance of buildings, grounds, and equipment preferred.