What you will do?

As the Program Manager you will actively participate and oversee operations for the overnight shifts. Primary responsibilities include direct care support, overall program management and direction, supervision and personnel & projects, team development & compliance, and support of agency/program mission & values. Specific responsibilities include:

• Defining program policies & procedures, including admission criteria, operational, educational & community programming standards, and discharge criteria.
• Supervising staff on quality & timeliness of service provision & documentation.
• Supervising staff on case progress & outcomes.
• Coordinating and meeting with community & collateral agencies.
• Managing program revenues and expenditures to achieve fiscal targets
• Monitoring regulatory, licensing, certification, and accreditation standards to assure compliance.
• Assuring accurate and timely completion of documentation & reports.
• Developing & implementing new processes.
• Using data to continuously improve program operations, service delivery quality, and program efficiencies.
• Performing a range of functions, including hiring, establishing expectations, performance tracking & feedback, and employee relations.
• Developing and leading a cohesive team in support of agency mission, goals and values.
• Directing all work from assigned area to assure that unit goals are achieved.
• Interpreting operational policies & procedures for assigned staff.
• Completing probationary and annual employee performance reviews within timelines.
• Identifying and resolving barriers to achieving performance goal attainment.

Why Work here?

We are more than a team, we are family! Four Oaks understands the importance of supporting and treating one another as if they were our own family members. We believe in maintaining a healthy work/life balance while providing career paths for everyone. Our organization flourishes in an environment of equal opportunity and fair treatment for all. The effects of diversity and inclusion have created an atmosphere of positivity which connects us to the customers we serve. As a valued team member, you are eligible for:

• Medical, dental & vision insurance
• 401k Retirement plan
• Growth & Advancement opportunities
• Competitive Wages
• Excellent paid leave time package
• Paid holidays
• Business casual work environment
• Educational discounts
• Fitness Center Discounts

What you need:

You will need a Masters Degree in Social Services related field plus 5 years of experience or a Bachelor’s Degree in a related field plus 10 years of experience is required. Previous supervisory experience in a direct service environment is necessary for this position. Additional requirements include:

• Demonstrated understanding of compliance requirements for regulatory, training and documentation in residential care facility.
• Proven track record of creating a positive, outcome-oriented culture for all staff members.
• Effective developmental, planning, and analytical abilities.
• Clear understanding or enterprise practices, systems, goals, performance expectations.
• Superior written & verbal communication skills.
• Strong organizational and problem solving abilities.

• Basic to intermediate computer skills in a MS Office environment
• Effective organizational skills
• Strong verbal and written communication skills