Four Points Brewing is looking for a customer service representative to join our team in our Pittsburgh office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

• High School Diploma or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

About Four Points Brewing :

Four Points Brewing is a brewing organization dedicated to crafting high-quality, innovative beers that bring people together and celebrate the art of brewing.

Our employees enjoy a work culture that promotes creativity, collaboration, and a commitment to excellence.

Four Points Brewing benefits include comprehensive health care, paid time off, retirement savings plans, professional development opportunities, and a vibrant work environment that encourages work-life balance.

Employees can also take advantage of [list any “above and beyond” offerings like casual dress code, free parking, corporate discounts, and gym memberships.